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- Tasks: Deliver exceptional customer service and support through guarantee claims and service queries.
- Company: Join Omega PLC, a leader in premium kitchen furniture design and marketing.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: GCSE level education and experience in B2B customer service or sales.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Join Omega PLC and help us deliver exceptional service every time. At Omega PLC, we are proud to be a market leader in the design, manufacture, and marketing of premium kitchen furniture. Our brands including Mackintosh, Sheraton, Chippendale, English Rose, and NOVUS are trusted by independent kitchen specialists, developers, and housebuilders across the UK.
We are looking for a proactive, solutions-focused Customer Care Advisor to be the main point of contact for our external customers. This is a fantastic opportunity for someone who is passionate about customer experience and committed to getting things right first time.
In this role, you will support customers through their guarantee claims and service queries, process orders accurately, and work closely with colleagues across our business to ensure a seamless, high-quality service experience.
What you will be doing:
- Providing fast, efficient, and empathetic support to customers and internal teams.
- Owning enquiries, issues, and complaints, delivering solutions and keeping customers updated.
- Accurately processing orders, quotes, and guarantee claims in line with KPIs.
- Making proactive follow-up calls to gather feedback and support continuous improvement.
- Collaborating with the Customer Relationship Manager, Quality Assurance, and wider teams to spot trends and resolve issues.
- Reducing order entry errors and meeting quality standards.
- Building strong cross-department relationships to ensure smooth processes and great customer outcomes.
What we are looking for:
The ideal candidate will be educated to GCSE level (or equivalent) and confident using PCs and various systems, with proven experience in a B2B customer service or sales environment. They will demonstrate high accuracy and attention to detail in data entry, alongside a strong track record in effective complaint handling. Excellent communication and interpersonal skills are essential, as is the ability to build strong relationships and collaborate well across teams. We are looking for someone who brings a proactive, solutions-focused mindset and a commitment to continuous improvement, ideally with experience in the kitchen industry or a fast-paced sales environment.
Customer Care Advisor in Doncaster employer: Omega Plc
Contact Detail:
Omega Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Doncaster
✨Tip Number 1
Get to know Omega PLC and its brands inside out! Familiarise yourself with their kitchen furniture offerings and customer service ethos. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be empathetic and clear when dealing with customers. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Omega PLC.
We think you need these skills to ace Customer Care Advisor in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Customer Care Advisor. Highlight your customer service experience, especially in B2B settings, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how you can contribute to our team. Be sure to mention specific examples of how you've handled customer queries or complaints effectively.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your data entry skills by ensuring all information is correct and formatted neatly. We love candidates who pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Omega Plc
✨Know Your Customer Care Basics
Before the interview, brush up on key customer care principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show your passion for customer experience and your commitment to getting things right first time.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you’ve successfully resolved customer issues. Think about times when you turned a complaint into a positive outcome. This will demonstrate your proactive, solutions-focused mindset that Omega PLC values.
✨Familiarise Yourself with the Brand
Research Omega PLC and its brands like Mackintosh and Sheraton. Understanding their products and market position will help you tailor your answers and show genuine interest in the company. It’s a great way to connect your skills to their needs.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. This will help you feel more comfortable and ensure you can build strong relationships during the interview.