At a Glance
- Tasks: Process invoices, coordinate orders, and handle customer queries in a dynamic environment.
- Company: Join a world leader in advanced technical solutions for the Energy sector.
- Benefits: Continuous investment in technology and personal development opportunities.
- Other info: Exciting career growth potential in a modern facility.
- Why this job: Be part of a team that values collaboration and delivers high-quality products.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office and SAP.
The predicted salary is between 30000 - 40000 £ per year.
My client is a world leader in the provision of highly advanced technical solutions to Energy sectors. They are currently looking for a Customer Service Specialist to join their team based at their modern fit for purpose facility. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. This is a fantastic opportunity to join a company that prides themselves on delivering high quality superior products to their sector.
Responsibilities
- Process invoices for international customers
- Coordinate orders and shipments between Manufacturing and customers, including export control checks.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
- Perform administrative functions supporting customer service functions and sales order entries.
- Maintain record of asset delivery progress and invoicing.
- Process customer orders and generate accurate invoices.
- Coordinate outbound shipments and book freight with carriers.
- Work closely with the warehouse to prioritize and schedule orders.
- Ensure export documentation and classifications are correct.
- Manage shipment tracking and maintain related records.
- Handle customer queries, credits, returns, and claims.
- Support administrative tasks, including obtaining export certificates.
Skills & Experience
- Previous experience in a customer service or administrative role.
- Proficient in Microsoft Office.
- SAP experience.
- Candidates who are currently a Logistics Administrator, Supply Chain Administrator, Customer Service Administrator, Import and Export Administrator, Shipping Administrator and Stores Administrator could be suitable for this position.
Customer Service Specialist employer: Omega Plc
Join a world leader in advanced technical solutions for the Energy sector, where as a Customer Service Specialist, you will thrive in a modern facility that prioritises teamwork and personal development. With continuous investment in cutting-edge technology and a commitment to delivering superior products, this company offers a dynamic work culture and ample opportunities for growth, making it an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omega Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omega Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omega Plc:Your cover letter is your chance to shine! Tell us why you want to work at Omega Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omega Plc!
How to prepare for a job interview at Omega Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
