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- Tasks: Support customers and ensure top-notch service while working with innovative tech.
- Company: Join Malvern Panalytical, a leader in high-tech instruments and customer support.
- Benefits: Enjoy competitive pay, flexible shifts, and ongoing training opportunities.
- Why this job: Be the voice of customers and shape the future of technology.
- Qualifications: Technical support experience and strong problem-solving skills are a must.
- Other info: Diverse and inclusive workplace with real career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
In this role you will act as the interface between Malvern Panalytical, our Channel Partners and our customers to ensure we maintain the highest level of Customer Support.
You will also champion customer requirements within the other departments at our factory.
- Support the design and Deployment of the Smart Manager Platform into the Malvern product lines.
- Champion Customer technical requirements within the Malvern factory by providing feedback on quality issues reported by the field.
- Takes ownership of technical enquiries referred to the Third Line Tech Centre with regards to the Smart Manager Platform and provide a speedy resolution which will lead to the satisfaction of our customers as measured in the NPS scores.
- Secure deliverables with regard to serviceability and reliability (for example Reliability improvement, Test and Diagnostics Software, Creation of Service documentation).
- Work with other Technical Specialists to write and issue technical bulletins.
- Participate in the design and delivery of training material when required.
Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design.
Affinity with Hardware and Software and computer technology.
Able to understand what data tells you and how to translate that into actions and services.
- Experience of using/repairing/maintaining laboratory instruments.
- Well-developed problem solving and trouble shooting ability.
- Technical Acumen.
- BEng or Bsc in a Computer Science related field or equivalent experience.
- Strong communication and interpersonal skills.
- Ability to work well on own and within a team.
- Flexibility/ Adaptability.
Previous experience in a customer facing, technical support role.
English is our company wide language, but we have colleagues and customers around the globe, so an additional language would be a bonus.
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
Working hours are to cover three shifts 07.30 to 16.00, 08.30-17.00 and 10.00 to 18.30.
Technical Support Specialist employer: OMEGA, Inc.
Contact Detail:
OMEGA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Malvern Panalytical and its products, especially the Smart Manager Platform. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your problem-solving skills and be ready to discuss your experience with laboratory instruments and IoT products. Show them you can tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Malvern Panalytical.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight relevant experience, especially in customer-facing technical support and any specific skills related to IoT or laboratory instruments.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for customer service and how your technical acumen can help us deliver top-notch support.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities and adaptability.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at OMEGA, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IoT products and laboratory instruments. Be ready to discuss how you've used or repaired similar technologies in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Highlight your troubleshooting abilities and how they led to customer satisfaction, as this is crucial for a Technical Support Specialist.
✨Communicate Clearly and Confidently
Since strong communication skills are key, practice explaining complex technical concepts in simple terms. This will show that you can effectively bridge the gap between customers and technical teams.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you've championed customer needs in past roles. Share specific instances where you provided feedback to improve serviceability or reliability, as this aligns with the company's focus on customer support.
