At a Glance
- Tasks: Be the go-to person for customer support and technical queries.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and a chance to grow your career in a dynamic team.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Technical background in computer science or related field; customer service experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
In this role you will act as the interface between Malvern Panalytical, our Channel Partners and our customers to ensure we maintain the highest level of Customer Support.
You will also champion customer requirements within the other departments at our factory.
- Support the design and Deployment of the Smart Manager Platform into the Malvern product lines.
- Champion Customer technical requirements within the Malvern factory by providing feedback on quality issues reported by the field.
- Takes ownership of technical enquiries referred to the Third Line Tech Centre with regards to the Smart Manager Platform and provide a speedy resolution which will lead to the satisfaction of our customers as measured in the NPS scores.
- Secure deliverables with regard to serviceability and reliability (for example Reliability improvement, Test and Diagnostics Software, Creation of Service documentation).
- Work with other Technical Specialists to write and issue technical bulletins.
- Participate in the design and delivery of training material when required.
Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design.
Affinity with Hardware and Software and computer technology.
Able to understand what data tells you and how to translate that into actions and services.
- Experience of using/repairing/maintaining laboratory instruments.
- Well-developed problem solving and trouble shooting ability.
- Technical Acumen.
- BEng or Bsc in a Computer Science related field or equivalent experience.
- Strong communication and interpersonal skills.
- Ability to work well on own and within a team.
- Flexibility/ Adaptability.
Previous experience in a customer facing, technical support role.
English is our company wide language, but we have colleagues and customers around the globe, so an additional language would be a bonus.
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
Working hours are to cover three shifts 07.30 to 16.00, and 10.00 to 18.30.
Customer Services Techniacal Specialist in Great Malvern employer: OMEGA, Inc.
At Malvern Panalytical, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Malvern, Worcestershire, where innovation meets collaboration. Our commitment to employee growth is evident through comprehensive training programmes and real career advancement opportunities, all while fostering a diverse and inclusive culture that values every unique perspective. Join us to be part of a customer-focused team dedicated to making a meaningful impact in the world through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Techniacal Specialist in Great Malvern
✨Tip Number 1
Get to know the company! Research Malvern Panalytical and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical support. Think about how your skills align with the role and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Techniacal Specialist in Great Malvern
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Technical Specialist role. Highlight relevant experience, especially in customer support and technical troubleshooting, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about this role and how your skills align with our needs. Don’t just repeat your CV; use this space to showcase your personality and enthusiasm for the position.
Showcase Your Technical Skills:Since this role involves technical support, be sure to highlight your experience with IoT products, laboratory instruments, and any relevant software or hardware knowledge. We want to see your technical acumen shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OMEGA, Inc.
✨Know Your Tech Inside Out
As a Customer Services Technical Specialist, you'll need to demonstrate your understanding of both hardware and software. Brush up on your knowledge of laboratory instruments and the Smart Manager Platform. Be ready to discuss how you’ve used or repaired similar technologies in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about specific challenges you faced and how you resolved them. This will highlight your troubleshooting abilities and show that you can think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms. You might be asked to describe how you would handle a customer query, so be ready to demonstrate your interpersonal skills.
✨Emphasise Your Customer-Centric Approach
This position is all about ensuring customer satisfaction. Prepare to discuss how you’ve championed customer needs in past roles. Highlight any experience you have with customer feedback and how it influenced your work or the products you supported.
