Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive after-sales revenue by selling service products and building customer relationships.
- Company: Join Malvern Panalytical, a global leader in analytical instrumentation.
- Benefits: Competitive salary, hybrid working, gym discounts, and volunteering days.
- Why this job: Make an impact in a fast-growing company focused on sustainability and innovation.
- Qualifications: Strong communication skills and a results-driven mindset; sales experience is a plus.
- Other info: Be part of a diverse team committed to making the world a better place.
The predicted salary is between 28800 - 43200 £ per year.
As part of the Malvern Panalytical Services team, you will play a key role in driving growth in after-sales revenue by selling the full portfolio of service products to existing customers. Your focus will be on strengthening long-term customer relationships, increasing retention, and maximizing the value customers gain from their Malvern Panalytical solutions throughout the equipment lifecycle.
This is a proactive, customer-facing role where you will identify and develop aftermarket opportunities within your regional customer base. By combining strong communication skills, deep product and service knowledge, and effective sales strategies, you will anticipate customer needs, propose tailored service solutions, and convert opportunities into sustainable revenue growth.
You will be accountable for forecasting, managing, and achieving annual Order and Sales targets, contributing directly to the overall growth and success of Malvern Panalytical’s service business.
What you’ll be doing:
- Drive after-sales orders and revenue across the UK and South Africa by engaging customers through multiple channels (phone, email, digital platforms), consistently meeting or exceeding regional service sales targets.
- Own the sale of service solutions, including new service agreements, digital services, upgrades, software, and bundled offerings that maximize customer value throughout the product lifecycle.
- Partner closely with local service teams to support contract renewals and secure new service agreements as customers transition out of warranty.
- Build strong customer relationships by understanding customer goals, challenges, and future needs, identifying opportunities for upselling and cross-selling tailored service solutions.
- Manage the full after-sales sales cycle, from qualifying inbound leads and responding to inquiries through quote preparation, objection handling, deal closure, and seamless handoff to internal teams.
- Maintain a healthy, transparent sales pipeline, ensuring accurate CRM records, forecasts, orders, and KPIs while delivering regular reporting and reliable revenue predictions.
- Collaborate across Malvern Panalytical, working with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experience, support marketing initiatives, and continuously improve our service offerings.
About you:
- Flexible working mindset, comfortable in a remote or hybrid environment with occasional travel to offices or customer sites to build strong relationships.
- Strong foundation through education and experience, with a bachelor’s degree or equivalent practical experience; exposure to analytical instrumentation or service-led organizations is a plus.
- Results-driven and proactive approach, energized by achieving targets and continuously finding smarter, more effective ways to grow service revenue.
- Outstanding communication and relationship-building skills, with the ability to listen, collaborate, and clearly articulate value to customers from diverse industries and backgrounds.
- Confident sales capability, including negotiation, closing, and pipeline management, supported by experience using CRM tools such as Salesforce (or the willingness to learn).
- Digitally curious and data-informed, comfortable using AI, digital tools, and insights to drive lead generation, forecasting, and customer-focused decision-making.
- Customer-first and adaptable, thriving in fast-paced environments while applying a “test and learn” mindset to evolving customer needs and market conditions.
- Collaborative and commercially aware, able to work effectively across teams, contribute to marketing initiatives and customer journeys, and build strong business cases through analytical thinking.
What’s in It for You:
- Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
- Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place.
- Be a key member of our team in our amazing offices, with a hybrid working model available.
- Access to an onsite restaurant.
- Gym discounts.
- Volunteering days and much more.
After Sales Specialist – UK in Great Malvern employer: OMEGA, Inc.
Contact Detail:
OMEGA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Specialist – UK in Great Malvern
✨Tip Number 1
Get to know the company inside out! Research Malvern Panalytical and its services so you can speak confidently about how you can contribute to their after-sales growth. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising your sales pitch. Think about how you would approach selling service solutions and be ready to share examples of how you've built customer relationships in the past. Show them you’re a results-driven superstar!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows you’re proactive and keen on making a great impression.
We think you need these skills to ace After Sales Specialist – UK in Great Malvern
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After Sales Specialist role. Highlight your relevant experience in after-sales and customer relationship management, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role is all about building strong customer relationships, don’t forget to demonstrate your outstanding communication skills. Use examples from your past experiences where you’ve successfully engaged with customers or resolved issues.
Be Results-Driven: We love candidates who are results-oriented! Share specific achievements or targets you've met in previous roles, especially those related to sales or customer retention. This will help us see your proactive approach in action.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at OMEGA, Inc.
✨Know Your Products Inside Out
As an After Sales Specialist, you'll need to be well-versed in the service products offered. Make sure you understand the full portfolio and can articulate how each product adds value to customers. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Relationship-Building Skills
This role is all about strengthening long-term customer relationships. Prepare examples of how you've successfully built rapport with clients in the past. Highlight your communication skills and how you've identified customer needs to propose tailored solutions.
✨Prepare for Sales Scenarios
Expect to discuss your sales strategies during the interview. Think of specific situations where you've met or exceeded sales targets. Be ready to explain your approach to managing the sales cycle, from lead qualification to closing deals, and how you use CRM tools to track progress.
✨Emphasise Your Adaptability
The job requires a flexible mindset and the ability to thrive in fast-paced environments. Share experiences where you've adapted to changing customer needs or market conditions. This will show that you're not just results-driven but also capable of evolving with the business landscape.