At a Glance
- Tasks: Optimise the digital customer journey and drive revenue growth through innovative strategies.
- Company: Join a global leader in technology committed to innovation and customer success.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and opportunities for professional development.
- Other info: Be part of a diverse culture that values unique perspectives and experiences.
- Why this job: Shape the future of digital revenue generation and ecommerce while collaborating with diverse teams.
- Qualifications: 3+ years in Revenue Operations or similar roles, with strong Salesforce expertise.
The predicted salary is between 45000 - 60000 £ per year.
As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured. You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance. This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands.
What you'll be doing:
- Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation
- Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce
- Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage
- Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation
- Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools
- Drive digital sales process optimization, continuous improvement and ecommerce growth initiatives
- Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience
- Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives
About you:
- Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience
- 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role
- Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation
- Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth
- Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems
- Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management
- Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics
- Excellent stakeholder management, project management and cross-functional collaboration skills, with experience leading change and process improvement initiatives
What's in it for you:
- Join a global organisation committed to innovation, digital transformation, and customer success.
- Play a key role in shaping the future of digital revenue generation and ecommerce growth.
- Collaborate with cross-functional teams across Marketing, Sales, Digital, Technology, and Commercial functions.
- Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance.
- Benefit from ongoing professional development and opportunities to grow within a market-leading technology organisation.
- Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.
Digital Revenue Operations Manager employer: OMEGA, Inc.
Malvern Panalytical is an excellent employer for the Marketing Program Specialist role, offering a competitive salary and a comprehensive benefits package that includes bonuses, pension schemes, and gym discounts. The company fosters a friendly and inclusive work culture, providing opportunities for professional growth and collaboration within a diverse team, all while working in a modern office environment in Malvern with hybrid flexibility.
