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- Tasks: Install, repair, and maintain cutting-edge instrumentation across the UK.
- Company: Join a fast-growing, international company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, 25 holidays, company car, pension scheme, and more!
- Why this job: Be part of a friendly, inclusive culture while making a real impact in the world.
- Qualifications: Qualifications in Electronics or Chemistry at HND level; practical skills and customer site experience required.
- Other info: Flexible working model with access to gym discounts and volunteering days.
The predicted salary is between 28800 - 42000 £ per year.
Customer Service Engineer page is loaded
Customer Service Engineer
Apply locations Home Working, GB time type Full time posted on Posted 17 Days Ago job requisition id 15935
Job title – Customer Service Engineer
Location – UK – Slough, Maidenhead M4 corridor
Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!
Partners in Discovery. Together, we achieve more.
About the role
Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?
Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!
In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.
What you will bring to the role:
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Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service
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Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.
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Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.
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Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.
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Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines
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Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts
About you:
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Qualifications in Electronics, Chemistry to HND, or equivalent level.
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Demonstrable experience of working on customer sites.
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Proven experience in a customer field service environment advantageous but not essential.
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Experience of working with X-Ray or laser based scientific instrumentation is an advantage.
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Proven experience in a customer field service environment preferable
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Current, full UK driving licence.
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Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays
Why you should join us:
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Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
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Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
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Be a key member of our team in our amazing offices
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Gym discounts
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Volunteering days and much more
#LI-CS2
About us – Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world\’s most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
About us
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world\’s most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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Customer Service Engineer employer: OMEGA, Inc.
Contact Detail:
OMEGA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with the specific instruments and technologies mentioned in the job description, such as X-Ray based scientific instrumentation. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Malvern Panalytical, Micromeritics, and SciAps. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your problem-solving and troubleshooting skills in detail. Think of specific examples from your past experiences where you successfully resolved technical issues, as this will showcase your ability to handle the challenges of a Customer Service Engineer.
✨Tip Number 4
Highlight your communication skills during the application process. Since the role involves interacting with various stakeholders, being able to convey complex information clearly and effectively is crucial. Practice articulating your thoughts on technical topics in a way that non-experts can understand.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical skills related to instrumentation. Emphasise any qualifications in Electronics or Chemistry, as well as your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to communicate effectively with diverse individuals. Mention specific experiences where you successfully resolved customer issues or improved service quality.
Highlight Relevant Experience: In your application, detail any previous roles where you provided onsite or remote support. Include examples of how you maintained high customer satisfaction and worked collaboratively with teams.
Showcase Your Flexibility: Mention your willingness to provide periodic weekend support and your adaptable attitude. This is crucial for a role that may require travel and varied working hours.
How to prepare for a job interview at OMEGA, Inc.
✨Showcase Your Technical Skills
As a Customer Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with electronics and any relevant instrumentation you've worked with. Highlight specific examples of installations or repairs you've successfully completed.
✨Emphasise Customer Satisfaction
This role is all about ensuring customer satisfaction. Share stories that illustrate your commitment to providing excellent service. Discuss how you've handled challenging situations with customers and what steps you took to resolve their issues.
✨Demonstrate Problem-Solving Abilities
Problem-solving is key in this position. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
Understanding the company's culture is crucial. Familiarise yourself with their values and mission, especially their commitment to diversity and inclusion. Be ready to explain how your personal values align with theirs and how you can contribute to their team dynamic.
