At a Glance
- Tasks: Assist customers with vehicle issues and coordinate repairs for top-notch service.
- Company: Join OMC Motor Group, a historic family-owned Ford dealership since 1907.
- Benefits: Full-time role with training, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic automotive industry.
- Why this job: Be the friendly face that helps customers keep their vehicles running smoothly.
- Qualifications: Experience in automotive repair and strong customer service skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
OMC Motor Group is one of the UK\'s oldest family-owned Ford Dealerships, founded in 1907. Since 1911, OMC has been selling Fords and now also offers Kia vehicles. The company provides a wide range of services, including vehicle servicing, parts, and repairs, and specializes in quality used cars. Additionally, OMC has a dedicated Commercial Vehicles showroom to meet various automotive needs.
Role Description
This is a full-time on-site role for an Automotive Service Advisor based in Oldham. The Service Advisor will be responsible for greeting customers, understanding their vehicle issues, coordinating with technicians for vehicle maintenance and repairs, and ensuring customer satisfaction. They will also handle customer service inquiries, manage appointments, and provide clear communication regarding service timelines and costs.
Qualifications
- Experience in Vehicle Maintenance and Automotive Repair
- Strong Customer Service and Customer Satisfaction skills
- Strong organizational skills and attention to detail
- Ability to work well in a team environment
- Previous experience in the automotive industry is essential
Experience
At least 2 years experience is required in an Advisor role, however full manufacturer training will be given.
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Motor Vehicle Manufacturing
Automotive Service Advisor in Oldham employer: OMC Motor Group
OMC Motor Group, a family-owned Ford dealership since 1907, offers a supportive and dynamic work environment for Automotive Service Advisors in Oldham. With a strong emphasis on employee growth, OMC provides comprehensive training and development opportunities, fostering a culture of teamwork and customer satisfaction. Employees enjoy the unique advantage of working in a well-established company that values its heritage while embracing modern automotive solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Oldham
✨Tip Number 1
Get to know the company inside out! Research OMC Motor Group, their history, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling customer inquiries and issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Automotive Service Advisor in Oldham
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let us know why you're passionate about the automotive industry. Share any personal experiences or stories that highlight your love for cars and customer service. This will help us see your enthusiasm for the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Automotive Service Advisor position. Highlight relevant experience in vehicle maintenance and customer service, and don’t forget to mention any specific skills that match what we’re looking for.
Be Clear and Concise:We appreciate clarity! When filling out your application, keep your language straightforward and to the point. Avoid jargon unless it’s relevant to the role, and make sure your key skills and experiences stand out.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible!
How to prepare for a job interview at OMC Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle maintenance and repair. Familiarise yourself with common issues customers face and how to address them. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Customer Service is Key
Since the role revolves around customer satisfaction, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure a positive experience for clients.
✨Organisational Skills Matter
Prepare to demonstrate your organisational skills during the interview. You might be asked how you would manage multiple appointments or handle a busy day at the dealership. Have a few strategies in mind that showcase your ability to stay organised and efficient.
✨Team Player Attitude
OMC Motor Group values teamwork, so be prepared to talk about your experience working in a team environment. Share stories that highlight your collaboration skills and how you contribute to a positive team dynamic.
