At a Glance
- Tasks: Be the friendly face for customers and help them with vehicle services.
- Company: Join a family-run dealership with a supportive atmosphere.
- Benefits: Gain a Level 3 qualification and a Ford service advisor certification.
- Other info: Full-time role with excellent training and career progression.
- Why this job: Kickstart your career in business administration while working with cars.
- Qualifications: GCSE English and Maths Grade 4 required.
The predicted salary is between 18500 - 25000 £ per year.
Overview
OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support.
They are looking to support an apprentice to achieve a Level 3 Business Administrator apprenticeship qualification coupled with a Ford Motor group qualified service advisor certification.
What You'll Do
- Act as the primary front of house contact for customers seeking vehicle service and repair.
- Provide excellent customer service by addressing enquiries and concerns promptly and professionally.
- Schedule service appointments and manage the workflow of the service department.
- Assist customers in understanding their vehicle needs and recommend appropriate services.
- Handle cash and credit card transactions accurately and maintain records for finance teams.
- Seek opportunities to upsell services or products that may benefit customer vehicles.
- Ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales.
- Provide data reporting to the service manager as required.
- Support internal departmental projects for business improvement, to be assigned during the apprenticeship program.
- Input data to the company’s sector-specific software and government portals for MOT outcomes, etc.
- Training Outcome
Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Multitask
- Confidence
Qualifications
- Essential – GCSE English Grade 4
- Essential – GCSE Maths Grade 4
- Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Full time, 42.5 hours per week, 8:00 to 17:00
- Expected Duration: 1 year 8 months
- Training Provider: Blackburn College
- #J-18808-Ljbffr
L3 Business Administration Apprenticeship in Accrington employer: OMC Ford and Changan Accrington Garage
OMC Ford & Changan Accrington is an excellent employer that prioritises the growth and development of its employees, offering a supportive environment for apprentices to thrive. With a strong focus on customer service and teamwork, you will gain valuable skills while working in a family-run dealership that values its staff and fosters a culture of collaboration. The apprenticeship not only provides a pathway to a permanent role as a qualified Service Advisor but also equips you with recognised qualifications from Blackburn College, ensuring a rewarding career in the automotive industry.
Contact Details:
OMC Ford and Changan Accrington Garage Recruitment Team
