At a Glance
- Tasks: Provide essential banking services and assist customers with their financial needs.
- Company: Join a dynamic banking centre serving the RAF community.
- Benefits: Earn competitive pay while gaining valuable experience in finance.
- Other info: Flexible part-time hours with opportunities for growth in the finance sector.
- Why this job: Kickstart your career in banking and develop essential customer service skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 27800 - 30300 £ per year.
Retail UK-RAF Croughton, Brackley, England, GB
Banking Center Service Trainee @ Croughton Banking Center (United Kingdom). Part-time 25 hours weekly. Hourly: ₤13.40–14.58 (These hourly ranges are aligned with the level of experience.)
Principal Accountabilities
- General Tasks and Required Skills
- Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.
- Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
- Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.
- Process Night Depository containers and Subject to Count deposits on an as needed basis.
- Become familiar with ATM servicing and replenishment.
- Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
- Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
- Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
- Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
- Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
- May learn to process standard loans through the automated loan decision rendering software application.
- Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
- Handle routing customer inquiries.
- Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
- Prepare wire transfers.
- Process Standing Payment Orders as needed.
- Process check orders for sterling and dollar accounts.
- Perform other reasonable duties as assigned.
- Security
- Follow work station security, robbery, and bomb threat procedures.
- Ensure the protection of confidential and proprietary information.
- Protect entrusted keys, combinations and codes.
- Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
- Protect the Bank and Department of Defense assets.
- Service Delivery
- Build knowledge of the standard scope of the Bank’s products and services.
- Perform all customer transactions in a professional manner to build customer confidence and trust.
- Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.
- Required Skills
- Cash handling and customer service related experience.
- Engage with customers; effectively communicate, build rapport and overcome objections.
- Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions.
- Strong communication skills (including verbal and non-verbal) and active listening skills.
- Careful attention to detail and time management.
- Proficiency in basic computer skills (MS Office).
UK-BC Service Trainee - Croughton (PT25) Req #2246 in Brackley employer: Ombp
As a UK-BC Service Trainee at our Croughton Banking Center, you will join a supportive and dynamic team that values diversity and fosters a culture of growth and development. We offer competitive hourly pay, flexible part-time hours, and comprehensive training to help you build your skills in financial services while serving a diverse community. Our commitment to employee well-being and professional advancement makes us an excellent employer for those seeking meaningful and rewarding careers in banking.
StudySmarter Expert Advice🤫
We think this is how you could land UK-BC Service Trainee - Croughton (PT25) Req #2246 in Brackley
✨Tip Number 1
Get to know the company! Research the UK-BC Service Trainee role and understand what they value. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and cash handling. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Dress to impress! Even if it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a chance to reiterate your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace UK-BC Service Trainee - Croughton (PT25) Req #2246 in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of UK-BC Service Trainee. Highlight any relevant experience in cash handling or customer service, and don’t forget to mention your communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the position and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – we appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Ombp
✨Know Your Stuff
Familiarise yourself with the banking services and products offered by the company. Understand basic financial terms and processes, especially those mentioned in the job description, like cash handling and account management. This will show your genuine interest and readiness for the role.
✨Practice Customer Interactions
Since this role involves a lot of customer service, practice how you would engage with customers. Think about common inquiries they might have and how you would respond. Role-playing with a friend can help you feel more confident and prepared.
✨Highlight Relevant Experience
Be ready to discuss any previous experience you have in cash handling or customer service. Use specific examples to demonstrate your skills and how they relate to the tasks outlined in the job description. This will help you stand out as a strong candidate.
✨Dress the Part
Even though it’s a part-time position, dressing professionally can make a great first impression. Aim for smart-casual attire that reflects the professionalism expected in a banking environment. It shows you take the opportunity seriously and respect the interview process.
