Receptionist/Administrator

Ombersley Medical Centre have a fantastic opportunity for an efficient, organised and motivated person to join our reception team. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service and administration to patients and customers alike. You will also need to show an ability to handle a fast-paced environment whilst multi-tasking.

Main duties of the job:

• To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
• Processing of information (electronic and hard copy) in a timely manner and assisting patients as required.
• To act as the central point of contact for patients, distributing information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

About us:

Ombersley Medical Centre is a busy, rewarding and patient-focused practice in Ombersley village, near Droitwich Spa, Worcestershire. We have approx. 7,500 patients and aim to deliver personalised, patient-centred care in a safe and effective setting. We are a GP training practice based in a modern and spacious building. We are proud to have strong patient satisfaction demonstrated by annual patient surveys. We are based in the heart of our community and as such are involved with local fundraising and community events.

Job responsibilities:

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Action all incoming faxes.
• Signpost patients to the correct service.
• Process incoming and outgoing mail.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS).
• Process recall letters as requested.
• Process all DNA letters in accordance with current policy.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients' healthcare records as necessary.
• Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
• Process requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Typing letters, reports and associated documentation as required.
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
• Manage all enquiries in an effective manner.
• Maintain an accurate referrals database.

Person Specification:

• GCSE Grade C or above in English and Maths.
• Previous experience in healthcare desirable.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.