oma ze in Holborn, London, is seeking a Customer Service Manager to lead our in-house experience team and oversee our outsourced support partners. The role focuses on maintaining exceptional service standards across all customer interactions.
The successful candidate will drive CSAT, FCR, SLAs and response times while mentoring the team and collaborating with Marketing and Product to advocate for customer-centric improvements. In-office attendance is required three days per week.
#J-18808-LjbffrSenior Customer Experience Manager — Lead CSAT & Growth employer: Omaze
Omaze is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as stock options, 25 days of annual leave, and private health insurance, we foster an environment where our Customer Experience Leaders can thrive and make a meaningful impact on customer interactions.
