At a Glance
- Tasks: Manage payment operations, ensuring smooth transactions and resolving issues efficiently.
- Company: Omaze, a dynamic fundraising platform making a real social impact.
- Benefits: Generous stock options, 25 days leave, private health insurance, and a personal development budget.
- Other info: Collaborative culture focused on growth and diversity.
- Why this job: Join a mission-driven team transforming lives through innovative fundraising.
- Qualifications: Experience in payments or fintech, strong data skills, and attention to detail.
The predicted salary is between 29700 - 36300 £ per year.
Who We Are: At Omaze, we give our community in the UK and Germany the chance to win luxury homes and other life-changing prizes — all while raising money for the causes they love. Thanks to our Omaze Community, we’ve raised over £100 million for UK charities in just five years. That’s millions helping organisations like Age UK, the RSPCA, British Heart Foundation and Great Ormond Street Hospital Charity deliver life-saving work. And the best part? We’re only just getting started. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.
About The Job: Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers. We run large-scale prize draws that change people's lives — and we need flawless payments infrastructure behind every one. This role is the operational heartbeat of that infrastructure: owning reconciliation, dunning, vendor relationships, and the day-to-day health of our payments ecosystem.
What You’ll Be Doing:
- CORE PAYMENTS OPS
- Monitor payment success rates, failure trends, and processor health dashboards daily.
- Investigate and resolve payment exceptions, chargebacks, and disputes end-to-end.
- Own the subscriber payment lifecycle from authorisation through to settlement.
- Manage refund workflows and ensure timely, accurate processing.
- Maintain internal runbooks and escalation protocols for payment incidents.
- DUNNING & RECOVERY
- Own and continuously optimise the full dunning cycle — retry logic, timing, and messaging.
- Analyse decline reason codes and apply segmented retry strategies accordingly.
- Collaborate with CRM and Product to improve pre-dunning communications.
- Test and iterate dunning cadences using A/B frameworks where available.
- RECONCILIATION
- Run daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scale.
- Identify, investigate, and resolve discrepancies between processor reports and internal records.
- Build and maintain automated reconciliation tooling in partnership with Engineering or BI.
- VENDOR MANAGEMENT
- Serve as the primary internal owner for both Stripe and Shopify Subscriptions relationships.
- Manage configuration, feature adoption, account health, and platform update impact assessments across Stripe and Shopify Subscriptions.
- Lead regular vendor reviews and negotiate on SLAs, fees, and product roadmap alignment.
- Evaluate alternative or complementary payment tools as the business scales.
- REPORTING & INSIGHT
- Produce weekly and monthly payments performance report for Finance and leadership, covering reconciliation sign-off, authorisation rates, payment-failure churn, recovery performance, and net revenue recovered.
- Maintain a payment ops dashboard that gives real-time visibility to key stakeholders.
- Surface actionable insight from decline and recovery data to inform product, CRM, and commercial decisions.
- CROSS-FUNCTIONAL
- Partner with Product to shape payment-related feature development and releases.
- Support compliance with PCI-DSS requirements and internal data handling policies.
- Brief Customer Support on payment issues affecting member experience.
About You:
- Experience in a payments, fintech, or subscription operations role.
- Hands-on experience with Stripe, including billing, radar, and reporting APIs.
- Proven ownership of a dunning or failed-payment recovery programme.
- Experience running reconciliation at scale (>100k transactions/month).
- Strong data skills — comfortable in Excel/Sheets.
- Ability to read and interpret processor reporting and settlement files.
- Excellent attention to detail and a low tolerance for unexplained discrepancies.
- Clear written communicator able to brief both technical and non-technical audiences.
THE KIND OF PERSON WHO'LL THRIVE HERE:
- Relentlessly precise. At 1.2 million subscribers, small error rates become big numbers fast. You're the person who notices the discrepancy everyone else missed and doesn't rest until it's explained.
- Recovery-minded. You don't just run the dunning process — you obsess over why cards fail, segment your retries intelligently, and find percentage points of recovery others leave behind.
- A confident vendor partner. You build strong relationships with Stripe and Shopify account teams, know how to elevate vendors effectively and hold vendors accountable to SLAs without burning bridges.
- Process-builder, not just process-follower. You inherit some workflows and build others from scratch. You're comfortable creating runbooks, automating repetitive checks, and leaving things better than you found them.
- Clear under pressure. When a payment incident lands at pace, you triage fast, communicate clearly to Finance and leadership, and resolve it without drama.
What’s In It For You:
- Generous stock options scheme.
- 25 days annual leave PLUS Bank Holidays.
- Private medical and dental insurance.
- 9% employer pension contributions, when you contribute at least 2%.
- A generous personal learning and development budget each year to use on training courses, conferences and professional memberships.
- Enhanced family leave policies.
- Life assurance of 4x your salary.
DEI Statement: We actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.
Payment Operations Specialist employer: Omaze
Omaze is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as stock options, 25 days of annual leave, and private health insurance, we foster an environment where our Customer Experience Leaders can thrive and make a meaningful impact on customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Omaze. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Operations Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Omaze.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Omaze's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Omaze
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Omaze.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Omaze will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Omaze employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
