At a Glance
- Tasks: Manage payments operations, ensuring smooth transactions and optimising recovery processes.
- Company: Omaze, a dynamic fundraising platform making a real social impact.
- Benefits: Generous stock options, 25 days leave, private medical insurance, and a personal development budget.
- Other info: Collaborative culture focused on growth and diversity.
- Why this job: Join a mission-driven team transforming lives through innovative fundraising.
- Qualifications: Experience in payments or fintech, strong data skills, and attention to detail.
The predicted salary is between 29700 - 36300 £ per year.
Who We Are: At Omaze, we give our community in the UK and Germany the chance to win luxury homes and other life-changing prizes — all while raising money for the causes they love. Thanks to our Omaze Community, we’ve raised over £100 million for UK charities in just five years. That’s millions helping organisations like Age UK, the RSPCA, British Heart Foundation and Great Ormond Street Hospital Charity deliver life-saving work. And the best part? We’re only just getting started. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.
About The Job: Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers. We run large-scale prize draws that change people's lives — and we need flawless payments infrastructure behind every one. This role is the operational heartbeat of that infrastructure: owning reconciliation, dunning, vendor relationships, and the day-to-day health of our payments ecosystem. Looking for someone immediately available.
What You’ll Be Doing
- CORE PAYMENTS OPS
- Monitor payment success rates, failure trends, and processor health dashboards daily
- Investigate and resolve payment exceptions, chargebacks, and disputes end-to-end
- Own the subscriber payment lifecycle from authorisation through to settlement
- Manage refund workflows and ensure timely, accurate processing
- Maintain internal runbooks and escalation protocols for payment incidents
- DUNNING & RECOVERY
- Own and continuously optimise the full dunning cycle — retry logic, timing, and messaging
- Analyse decline reason codes and apply segmented retry strategies accordingly
- Collaborate with CRM and Product to improve pre-dunning communications
- Test and iterate dunning cadences using A/B frameworks where available
- RECONCILIATION
- Run daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scale
- Identify, investigate, and resolve discrepancies between processor reports and internal records
- Build and maintain automated reconciliation tooling in partnership with Engineering or BI
- VENDOR MANAGEMENT
- Serve as the primary internal owner for both Stripe and Shopify Subscriptions relationships
- Manage configuration, feature adoption, account health, and platform update impact assessments across Stripe and Shopify Subscriptions
- Lead regular vendor reviews and negotiate on SLAs, fees, and product roadmap alignment
- Evaluate alternative or complementary payment tools as the business scales
- REPORTING & INSIGHT
- Produce weekly and monthly payments performance report for Finance and leadership, covering reconciliation sign-off, authorisation rates, payment-failure churn, recovery performance, and net revenue recovered
- Maintain a payment ops dashboard that gives real-time visibility to key stakeholders
- Surface actionable insight from decline and recovery data to inform product, CRM, and commercial decisions
- CROSS-FUNCTIONAL
- Partner with Product to shape payment-related feature development and releases
- Support compliance with PCI-DSS requirements and internal data handling policies
- Brief Customer Support on payment issues affecting member experience
About You
- Experience in a payments, fintech, or subscription operations role
- Hands-on experience with Stripe, including billing, radar, and reporting APIs
- Proven ownership of a dunning or failed-payment recovery programme
- Experience running reconciliation at scale (>100k transactions/month)
- Strong data skills — comfortable in Excel/Sheets
- Ability to read and interpret processor reporting and settlement files
- Excellent attention to detail and a low tolerance for unexplained discrepancies
- Clear written communicator able to brief both technical and non-technical audiences
THE KIND OF PERSON WHO'LL THRIVE HERE
- Relentlessly precise. At 1.2 million subscribers, small error rates become big numbers fast. You're the person who notices the discrepancy everyone else missed and doesn't rest until it's explained.
- Recovery-minded. You don't just run the dunning process — you obsess over why cards fail, segment your retries intelligently, and find percentage points of recovery others leave behind.
- A confident vendor partner. You build strong relationships with Stripe and Shopify account teams, know how to escalate effectively, and hold vendors accountable to SLAs without burning bridges.
- Process-builder, not just process-follower. You inherit some workflows and build others from scratch. You're comfortable creating runbooks, automating repetitive checks, and leaving things better than you found them.
- Clear under pressure. When a payment incident lands at pace, you triage fast, communicate clearly to Finance and leadership, and resolve it without drama.
What’s In It For You
- Generous stock options scheme
- 25 days annual leave PLUS Bank Holidays
- Private medical and dental insurance
- 9% employer pension contributions, when you contribute at least 2%
- A generous personal learning and development budget each year to use on training courses, conferences and professional memberships
- Enhanced family leave policies
- Life assurance of 4x your salary
DEI Statement
We actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.
Payments Operations Specialist - FTC in London employer: Omaze
Omaze is an exceptional employer located in Greater London, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as stock options, 25 days of annual leave, and private health insurance, we foster an environment where our Customer Experience Leaders can thrive and make a meaningful impact on customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Operations Specialist - FTC in London
✨Join Financial Networking Events
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We think you need these skills to ace Payments Operations Specialist - FTC in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Omaze will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Omaze. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Omaze confidence in your short-term commitment to the role.
How to prepare for a job interview at Omaze
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Omaze.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Omaze that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
