At a Glance
- Tasks: Lead workshops and drive best practices in base management across diverse teams.
- Company: Join Apple, a leader in consumer technology with a commitment to inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to influence and collaborate on a global scale.
- Why this job: Make an impact by shaping strategies that enhance customer experiences across EMEIA.
- Qualifications: Experience in customer base management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Lead and facilitate Executive Briefing Center (EBC) sessions and partner workshops — both regular cadence and ad-hoc — to drive base management best practices across channel partners.
Run internal country and account-level workshops to align teams on base management strategy and execution.
Provide hands‑on analytical and strategic support to country teams on partner‑specific base management challenges, with deeper involvement in priority markets.
Engage with worldwide and regional teams for best practice sharing and reporting.
Projects & Programs
- Develop and execute scalable approaches to grow base management across multiple accounts and geographies, including through investment vehicles where appropriate.
- Support the integration of base management into existing programs and projects across Apple, working with cross‑functional teams such as Sales and Sales Finance.
- Develop and maintain base management frameworks, playbooks, partner‑facing toolkits, and case study libraries to enable consistent execution across the region.
- Define and set up frameworks to collect base data metrics across consumer channel partners.
- Measure and report effectiveness of base marketing and personalized engagement program implementations.
- Analyze data to interpret trends and patterns, providing insights and actions for new sales opportunities, business development activities, and customer experience optimization.
- Develop dashboards and scorecards; provide regular program performance reporting.
- Create and roll out A/B testing strategies, roadmaps, and plans with data analysis and insights.
Minimum Qualifications
- Proven experience in customer base management, CLM, CRM, or personalization roles, either leading the function in‑company or as a practice expert at a leading consultancy.
- Experience in the telecom channel, working with carriers and large installed base customers.
- Multi‑market or regional experience — this role operates across EMEIA and requires an understanding of scaling programs across diverse geographies.
- Credibility with senior partner stakeholders, with the ability to influence commercial decisions and articulate a clear vision.
- Strong presentation and workshop facilitation skills, comfortable leading sessions with both internal teams and external partners.
- Hands‑on experience with data and analytics — measuring CLM/CRM/personalized engagement impact, planning and analyzing A/B experiments, and using data to drive decisions.
Preferred Qualifications
- Retail channel experience alongside telecom.
- Experience at Apple or a comparable consumer technology company.
- Track record of building frameworks, playbooks, or scalable programs that have been adopted across multiple markets.
- Familiarity with the regulatory framework for base management related activities across European markets.
Base Management Business Development Manager, EMEIA employer: Omaze
At Apple, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Base Management Business Development Manager in the EMEIA region, you will benefit from unparalleled opportunities for professional growth, access to cutting-edge resources, and a culture that values innovation and collaboration. Join us in shaping the future of technology while enjoying a supportive atmosphere that celebrates diversity and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Base Management Business Development Manager, EMEIA
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We think you need these skills to ace Base Management Business Development Manager, EMEIA
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Omaze, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Omaze
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Omaze’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
