At a Glance
- Tasks: Be the friendly face of Winterbourne Academy, welcoming visitors and handling enquiries.
- Company: Join a supportive team at Winterbourne Academy, dedicated to exceptional education.
- Benefits: Enjoy a pension scheme, annual pay progression, and wellness support.
- Other info: Flexible working options available to help balance work and life.
- Why this job: Make a positive impact in a vibrant school environment while developing your skills.
- Qualifications: 3 GCSEs including Maths and English; previous reception/admin experience preferred.
The predicted salary is between 25583 - 25989 £ per year.
Location: Winterbourne Academy
Contract type: Permanent
Hours: 19.5 hours per week (Monday, Tuesday and Wednesday 8:15am-3:15pm)
Contract: Permanent, term time only (to incl. INSET days) + 3 additional days in the school holidays
Salary: Grade 11, £25,583-£25,989 (£11,894 - £12,083 pro-rata)
The Role
We are seeking an experienced Receptionist to join our busy administration team at Winterbourne Academy. The post-holder will work in the front office and will be responsible for meeting and greeting all visitors and parents/carers to the academy. They will deal with phone enquiries, in person queries, and written correspondence.
As the ‘face’ of the academy the Receptionist & Admin Support Assistant should be welcoming, personable, helpful and able to represent the academy in a professional and friendly manner.
The successful candidate will:
- be educated to a good standard, evidenced by 3 or more GCSE's (including Mathematics and English) at grade C or above (or equivalent qualifications)
- have recent and relevant school based admin/reception experience
- be competent in the use of MS Office
- have a good telephone manner and have excellent customer service skills
- be a confident communicator building professional relationships with stakeholders
- have high standards and attention to detail
- have the ability to work independently or in a team
- have the ability to remain calm and professional working under pressure
Benefits
- Pension Scheme
- Annual pay progression opportunities
- Cycle to Work Scheme
- Corporate membership of Bristol Zoo Project at reduced rates
- Free onsite parking
- Coaching/Counselling services
- Termly and annual staff recognition and awards scheme
- Thrive Mental Wellbeing App
- Employee Assistance Programme
The Olympus Academy Trust – Winterbourne Academy is committed to safeguarding and promoting the welfare of children, and applicants will be required to undergo security and vetting processes appropriate to the post, including checks with past employers and an enhanced disclosure through the Disclosure & Barring Service.
We apply Equal, Diversity and Inclusion at all stages of recruitment and selection. We carry out shortlisting, interviewing and selection without regard to age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race or nationality, religion or belief, sex or sexual orientation.
We offer the opportunity of flexible working patterns where possible to assist with a work/life balance and welcome applications from people wishing to work on a part-time or job share basis for all roles including full time. We are happy to discuss flexible working from day one.
Receptionist employer: Olympustrust
Winterbourne Academy is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, competitive benefits including a pension scheme and mental wellbeing resources, and a commitment to fostering a diverse and inclusive environment, employees are empowered to thrive in their roles. Located in the vibrant community of Winterbourne, South Gloucestershire, this part-time Receptionist position offers a unique opportunity to contribute to the educational journey of young people while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Olympustrust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Olympustrust and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Olympustrust.
Get Familiar with Our Brand:Before applying, take some time to learn about Olympustrust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Olympustrust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Olympustrust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Olympustrust will surely appreciate.
