Uptime Support Manager

Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people\’s lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Olympus are hiring for an Uptime Support Manager to cover South Wales and South West of England. What is the purpose of this position? In the role of \” Uptime Support Manager\” you will be responsible for ensuring our customer’s equipment is available when required so that vital and potentially lifesaving procedures can be carried out. This is achieved by educating and persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage. Account Management Regularly visit all customers on your territory, build relationships based on trust and rapport and provide ongoing customer support. Data Analysis Analyse repair trends to provide bespoke support aimed at reducing repairs. Training and Education Delivering exciting and engaging training sessions to groups of 2 to 50 (groups of 4 to 10 is the norm) using various methods such as group activities, hands on sessions, games, formal presentations and quizzes. Your team “Uptime Support” is part of the wider Medical Service Business Unit (MSBU) comprising of Field Engineers, Field Service coordinators and Service contract sales territory managers. What are the key responsibilities of this position? Working closely with your in-field colleagues to ensure all future sales opportunities are maximised by helping them bring in new business and strengthening existing relationships Analyse repair data to highlight hospitals/departments requiring specific focus/repair reduction support Provide end user training and installation support for our range of Endoscopic Decontamination Equipment Carry out onsite customer audits of equipment and processes Record details of every customer visit on our CRM database ensuring all teams are aware of your work at that site Meeting up with your Manager on a monthly basis to review progress and discuss the impact you are having on the sites in your area What skills and qualifications are we looking for? Valid UK driving licence Proven track record of building and maintaining strong relationships Professional attitude with an eagerness to learn Experience with MS Office (word, excel, PowerPoint) Be comfortable working within a theatre/procedure/decontamination environment Ability to work flexibly i.e. stay late or work weekends as the customer requires What does Olympus offer? Generous annual leave entitlement Comprehensive company pension scheme Private medical cover Free annual health check Subsidised gym membership Employee discounts Company car or car allowance Incentive Scheme At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs. Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply – regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.