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- Tasks: As an Uptime Support Manager, you'll ensure medical equipment is ready for lifesaving procedures.
- Company: Join Olympus, a leader in medical technology dedicated to improving lives for over 100 years.
- Benefits: Enjoy generous leave, private medical cover, gym discounts, and a company car or allowance.
- Why this job: Make a real impact by training users and enhancing equipment care in a supportive team environment.
- Qualifications: You need a valid UK driving license, relationship-building skills, and MS Office experience.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.
Olympus are hiring for an Uptime Support Manager to cover South Wales and South West of England.
What is the purpose of this position?
In the role of ” Uptime Support Manager” you will be responsible for ensuring our customer’s equipment is available when required so that vital and potentially lifesaving procedures can be carried out.
This is achieved by educating and persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage.
Account Management
- Regularly visit all customers on your territory, build relationships based on trust and rapport and provide ongoing customer support.
Data Analysis
- Analyse repair trends to provide bespoke support aimed at reducing repairs.
Training and Education
- Delivering exciting and engaging training sessions to groups of 2 to 50 (groups of 4 to 10 is the norm) using various methods such as group activities, hands on sessions, games, formal presentations and quizzes.
- Your team “Uptime Support” is part of the wider Medical Service Business Unit (MSBU) comprising of Field Engineers, Field Service coordinators and Service contract sales territory managers.
What are the key responsibilities of this position?
- Working closely with your in-field colleagues to ensure all future sales opportunities are maximised by helping them bring in new business and strengthening existing relationships
- Analyse repair data to highlight hospitals/departments requiring specific focus/repair reduction support
- Provide end user training and installation support for our range of Endoscopic Decontamination Equipment
- Carry out onsite customer audits of equipment and processes
- Record details of every customer visit on our CRM database ensuring all teams are aware of your work at that site
- Meeting up with your Manager on a monthly basis to review progress and discuss the impact you are having on the sites in your area
What skills and qualifications are we looking for?
- Valid UK driving licence
- Proven track record of building and maintaining strong relationships
- Professional attitude with an eagerness to learn
- Experience with MS Office (word, excel, PowerPoint)
- Be comfortable working within a theatre/procedure/decontamination environment
- Ability to work flexibly i.e. stay late or work weekends as the customer requires
What does Olympus offer?
- Generous annual leave entitlement
- Comprehensive company pension scheme
- Private medical cover
- Free annual health check
- Subsidised gym membership
- Employee discounts
- Company car or car allowance
- Incentive Scheme
At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.
Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply – regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
Endoscope Support Specialist employer: OLYMPUS UK & Ireland
Contact Detail:
OLYMPUS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscope Support Specialist
✨Tip Number 1
Familiarize yourself with Olympus' products and services, especially those related to endoscopic decontamination equipment. Understanding the technical aspects and benefits of these devices will help you engage more effectively with potential customers.
✨Tip Number 2
Network with professionals in the medical device industry, particularly those who work in hospitals or healthcare facilities. Building relationships with key stakeholders can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Prepare to discuss your experience in training and educating others. Highlight any previous roles where you successfully delivered training sessions, as this is a crucial part of the Uptime Support Manager role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive improvements in past roles. Being able to analyze repair trends and suggest actionable solutions will be key in this position.
We think you need these skills to ace Endoscope Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Uptime Support Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support, training, or medical device handling. Use specific examples that demonstrate your ability to build relationships and provide effective training.
Showcase Your Skills: Mention your proficiency with MS Office and any relevant technical skills. If you have experience working in a theatre or decontamination environment, be sure to highlight this as it is crucial for the role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Olympus and the impact you hope to make in the role. Personal touches can make your application stand out.
How to prepare for a job interview at OLYMPUS UK & Ireland
✨Understand the Role
Make sure you have a clear understanding of the Uptime Support Manager role. Familiarize yourself with the responsibilities, especially around customer support and training. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships. Olympus values trust and rapport, so be ready to discuss how you can apply these skills in a medical environment.
✨Demonstrate Data Analysis Abilities
Since analyzing repair trends is a key part of the job, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Engage in Training Scenarios
Think about how you would deliver engaging training sessions. Be ready to share ideas on how to make training interactive and effective, as this is a crucial aspect of the role. Consider discussing any relevant experience you have in training or education.
