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OLYMPUS UK & Ireland

Implementation Support Engineer

Full-Time 28800 - 48000 £ / year (est.) No home office possible

At a Glance

Tasks: Support IT installations and provide 3rd line support for Olympus products.
Company: Join Olympus, a global leader in medical technology, dedicated to improving lives for over 100 years.
Benefits: Enjoy remote work flexibility, competitive salary, private medical cover, and generous annual leave.
Why this job: Be part of a team that values innovation, integrity, and making a real impact on healthcare.
Qualifications: 2+ years in IT support, strong knowledge of operating systems, SQL Server, and remote access services.
Other info: Diversity is valued; all candidates are encouraged to apply regardless of background.

The predicted salary is between 28800 - 48000 £ per year.

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Talent Acquisition Partner @ Olympus UK & Ireland

A global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people\’s lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.

This post requires an experienced IT Implementation & Support Engineer for installation and 3rd line support, managing issues and upgrades\\installations from receipt through to resolution within defined service and operational levels. You will have experience of working in an ITIL aligned environment, ideally holding an ITIL Foundation Certification. The individual will work closely with the Project Management & Application Support teams to provide support for all products within the Systems Integration portfolio.

This is a UK wide role, with frequent travel to client sites across England, Ireland, Scotland and wales. When travelling/on client site the role is fully remote, and the in field vs home working balance is around 70/30.

Responsibilities:

Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
Carry out the implementation and installation of all Olympus IT products.
Act as an escalation point for all technical project requests.
Work with Project Managers to deliver work within requested deadlines.
Complete Change Requests relating to Olympus Systems in the customers live environment.
Communicate appropriately to internal & external customers.
Monitor & complete 3rd line support requests.

Qualifications

2 years minimum experience in an IT Support position.
Excellent understanding of Operating Systems (Windows Server: 2003/2008/2008R2/2012/2017/2019; Windows Client: XP/W07/W10/W11).
Good SQL Server knowledge (versions: 2005/2008/2008R2/2012/2014/2017/2019)
Knowledge of Windows Active Directory
Good understanding of remote access services (VPN, remote desktop, etc..)
Good Knowledge of HL7 and DICOM
Understanding of Hospital Information Systems – desirable
Experience of System Migrations and System Upgrades
Knowledge of SQL Server Backup Restore and Disaster Recovery processes.
Strong attitude towards learning
Ability to work as part of a team
Willing to travel and work unsocial hours
You will receive a company van and in addition – a monthly cash allowance on top of your salary
In addition to a competitive salary, you will receive a generous annual leave entitlement
You will be eligible to receive private medical cover
Comprehensive company pension scheme
You will receive an annual health check with BUPA, funded by us
Employee Assistance Program to support your health, mental and emotional-wellbeing
At our HQ, we have a subsidised staff restaurant and free parking
Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers

Your Values

Patient Focus – We put patients at the heart of everything
Integrity – We do the right thing
Innovation – We look for new ways to make things better
Impact – We take accountability and get things done
Empathy – We care for one another and work together

Further Information

Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply – regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology
Industries

Medical Equipment Manufacturing

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