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For Companies At a Glance
- Tasks: Lead and inspire teams in premium food-led hospitality across multiple locations.
- Company: Join a quality-driven food brand that values craftsmanship and guest experience.
- Benefits: Opportunity to influence standards, culture, and team development.
- Why this job: Make a real impact in hospitality excellence and build high-performing teams.
- Qualifications: Experience in multi-site food-led hospitality and strong leadership skills.
- Other info: Fast-paced environment with a focus on quality and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Operations Manager with a passion for high-quality, food-led hospitality to lead a portfolio of premium retail food locations.
This is a hands-on role for a visible leader who excels in exceptional service, beautifully presented food and teams who genuinely care about their guests and their craft.
The Role
- Lead, coach and inspire General Managers across multi-site locations
- Drive sales, profitability and cost control while protecting quality and brand standards
- Champion outstanding guest experience across food quality, service and presentation
- Embed consistent operating standards through regular planned and unplanned site visits
- Use performance data, audits and feedback to continuously raise standards
- Support new site openings and ensure successful launches
- Own escalated guest complaints, ensuring learning is shared and standards strengthened
- Ensure compliance across food safety, hygiene, health & safety and property standards
About You
- Proven experience in multi-site, food-led hospitality
- Strong understanding of high-volume service environments where quality matters
- An inspiring, hands-on leader who leads from the front
- Commercially astute with strong attention to detail
- Passionate about developing people and building high-performing teams
- Flexible, resilient and comfortable working at pace
Why Join?
- A senior leadership role within a premium, quality-driven food brand
- Real opportunity to influence standards, culture and guest experience
- A business that values craftsmanship, consistency and people development
If you’re driven by hospitality excellence, high standards and developing great teams, we’d love to hear from you.
Operations Manager- Hospitality employer: Olympus Recruitment
Contact Detail:
Olympus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager- Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show up at industry events or local meet-ups. Engaging with others in the field not only helps you learn about potential job opportunities but also allows you to showcase your passion for high-quality, food-led hospitality.
✨Tip Number 3
When you get an interview, be ready to share specific examples of how you've driven sales and improved guest experiences in previous roles. We want to see that hands-on leadership style in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and genuinely interested in joining our team.
We think you need these skills to ace Operations Manager- Hospitality
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for high-quality, food-led hospitality shine through. Share specific examples of how you've created exceptional guest experiences or led teams to success in similar environments.
Be Specific About Your Experience: We want to see your proven experience in multi-site operations. Highlight your achievements in driving sales, managing costs, and maintaining quality standards. Use numbers and results to back up your claims!
Demonstrate Leadership Skills: As an Operations Manager, you'll be leading and inspiring others. Make sure to include examples of how you've coached and developed teams in the past. We love to see candidates who can lead from the front!
Tailor Your Application: Take a moment to tailor your application to our specific role. Mention how your skills align with our values of craftsmanship, consistency, and people development. And remember, apply through our website for the best chance!
How to prepare for a job interview at Olympus Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s values and their approach to food-led hospitality. Familiarise yourself with their menu, service style, and any recent news or changes. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experiences, especially in multi-site environments. Share specific examples of how you've inspired teams, driven sales, and maintained high standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Guest Experience
Since the role focuses on guest experience, prepare to talk about how you’ve handled guest complaints and improved service quality. Highlight any initiatives you’ve led that enhanced customer satisfaction and loyalty.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their approach to training General Managers or how they measure success in guest experience. This not only shows your interest but also helps you gauge if it’s the right fit for you.
