At a Glance
- Tasks: Lead a vibrant bakery and retail operation, ensuring exceptional customer experiences.
- Company: Exciting bakery and retail concept in Central London with a focus on quality and service.
- Benefits: Competitive salary, tips, bonuses, free food, and 28 days holiday.
- Other info: Genuine progression opportunities in a growing business with a supportive culture.
- Why this job: Make a real impact in a fast-paced environment and build a beloved destination.
- Qualifications: 2+ years in hospitality or retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 38000 - 40000 £ per year.
Ready to lead a bakery and retail concept where exceptional products, great people, and an unforgettable customer experience come together? We’re looking for a General Manager with energy, leadership, and commercial instinct - someone who can lead from the front, thrive in a fast-paced environment, and create a destination customers can’t wait to return to.
This role is about far more than daily operations. It’s about building a business people talk about - a place known for incredible products, outstanding service, and a team culture that customers can feel the moment they walk through the door.
If you love hospitality and retail, know how to motivate high-performing teams, and enjoy being at the centre of a growing brand with huge momentum, this could be your perfect next move.
No two days will look the same - one moment you’ll be leading the team through a busy service, the next you’ll be reviewing performance, driving sales, improving operations, and helping shape the future of an exciting and expanding concept. This is your opportunity to run a site that feels less like a workplace and more like a destination.
What you’ll be doing:- Oversee day-to-day bakery and retail operations with confidence and energy
- Deliver a seamless customer experience during busy trading periods
- Maintain exceptional food hygiene, health & safety, and cleanliness standards
- Manage stock control, ordering, supplier relationships, and waste management
- Monitor labour, sales, and operational KPIs
- Review P&L performance and identify opportunities to improve profitability
- Handle customer feedback professionally and proactively
- Continuously improve systems, service standards, and operational efficiency
- Work closely with marketing on launches, seasonal campaigns, and local activations
- Lead, coach, and inspire a high-performing team
- Create a positive, supportive, and inclusive culture
- Deliver training that develops confidence, capability, and consistency
- Conduct regular 1:1s and support career progression
- Manage rotas, attendance, and performance processes
- Partner with head office on recruitment and onboarding
- Food Hygiene Level 2 or 3
- Minimum 2 years’ experience in bakery, café, retail, or hospitality operations
- Strong leadership and team management experience
- Hands-on management style with a proactive mindset
- Excellent customer service and communication skills
- Passion for hospitality, retail, and delivering exceptional experiences
- Bakery or premium food retail experience
- Experience opening new sites or scaling operations
- Strong understanding of P&L management and KPIs
- Experience training and developing teams
- Commercial awareness and confidence driving sales performance
- Consistent working pattern
- One weekend day off every week
- One full weekend off every month
- Monthly performance bonus + tips
- 28 days holiday
- Free food perks (the dangerous kind… the delicious kind)
- Genuine progression opportunities within a fast-growing business
If you’re ready to take the next step in your leadership career and make a real impact in an exciting bakery and retail concept, click apply today and be part of something special.
General Manager in Kilburn employer: Olympus Recruitment
Join a vibrant bakery and retail concept in the heart of Central London, where your leadership will shape an unforgettable customer experience. With a focus on exceptional products and a supportive team culture, you'll enjoy benefits like a consistent working pattern, generous holiday, and genuine opportunities for career progression in a fast-growing business. If you're passionate about hospitality and ready to lead a high-performing team, this is your chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Kilburn
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you’ve led teams to success. Remember, they’re looking for someone who can create an unforgettable customer experience!
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your skills align with their needs. Be ready to discuss how you can drive sales and improve operations. We want to see that you’re not just a fit for the role, but that you’re excited about the brand!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out on this opportunity to lead a fantastic bakery and retail concept!
We think you need these skills to ace General Manager in Kilburn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality and retail shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about leading a team and creating unforgettable customer experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in bakery, café, or retail operations. We’re looking for someone with strong leadership skills, so don’t forget to showcase any team management roles you've had. Tailoring your CV to match our needs will definitely catch our eye!
Be Specific About Achievements:In your application, include specific examples of how you’ve improved operations or driven sales in previous roles. We love numbers, so if you can quantify your achievements, even better! This shows us you know how to make a real impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our brand and what we stand for!
How to prepare for a job interview at Olympus Recruitment
✨Know Your Stuff
Before the interview, dive deep into the bakery and retail industry. Familiarise yourself with current trends, customer preferences, and what makes a great customer experience. This knowledge will help you demonstrate your passion and understanding of the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This will show that you have the hands-on management style they’re looking for.
✨Be Ready to Discuss KPIs
Since the role involves monitoring sales and operational KPIs, be prepared to discuss your experience with P&L management. Bring examples of how you've used data to drive sales performance and improve profitability in previous roles.
✨Emphasise Customer Experience
Think of ways you've enhanced customer service in your past positions. Be ready to share stories about how you handled customer feedback and created memorable experiences, as this is crucial for the General Manager role.
