At a Glance
- Tasks: Lead the customer experience strategy and create exceptional customer journeys.
- Company: Join a growing national organisation focused on transformation and customer satisfaction.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Be part of a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving business decisions.
- Qualifications: Proven leadership in customer experience and strong strategic thinking skills.
The predicted salary is between 70000 - 70000 £ per year.
An exciting opportunity has arisen for an experienced customer experience leader to join a large, multi-site organisation during a period of significant growth and transformation. We are looking for a strategic and commercially minded Head of Customer Experience to lead the development of an end-to-end customer experience function. This is a high-impact leadership role responsible for creating exceptional customer journeys, improving satisfaction and retention, and ensuring customer insight drives business decisions across the organisation.
If you are passionate about delivering outstanding service, leading change and using data to improve customer outcomes, we would love to hear from you.
The Role
Reporting into the senior leadership team, you will develop and implement the organisation’s customer experience strategy, ensuring every customer receives a consistent, responsive and high-quality service throughout their journey. You will work collaboratively across operational and central support teams to improve processes, resolve complex customer issues, strengthen communication, and embed a culture where customer experience is at the heart of decision making.
Key responsibilities include:
- Developing and implementing customer experience strategies
- Creating exceptional customer journeys
- Improving customer satisfaction and retention
- Using customer insights to drive business decisions
- Collaborating with teams to enhance processes and communication
Head of Customer Experience employer: Olympus Recruitment
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