At a Glance
- Tasks: Oversee bakery operations, manage stock control, and improve customer experience.
- Company: Join a vibrant bakery and retail concept in Central London focused on exceptional products.
- Benefits: Enjoy a monthly performance bonus, tips, and 28 days holiday.
- Other info: Position is full-time and permanent with a salary range of £38,000-£40,000.
- Why this job: Lead a high-performing team in a fast-paced environment with genuine progression opportunities.
- Qualifications: Must have Food Hygiene Level 2 or 3 and at least 2 years of relevant experience.
The predicted salary is between 38000 - 40000 £ per year.
Location: On-site | Central London (TBC)
Salary: £38,000-£40,000 + tips + bonus
Job Type: Full-time | Permanent
Ready to lead a bakery and retail concept where exceptional products, great people, and an unforgettable customer experience come together? We're looking for a General Manager with energy, leadership, and commercial instinct – someone who can lead from the front, thrive in a fast‑paced environment, and create a destination customers can’t wait to return to.
This role is about far more than daily operations. It’s about building a business people talk about – a place known for incredible products, outstanding service, and a team culture that customers feel the moment they walk through the door. No two days will look the same – one moment you’ll be leading the team through a busy service, the next you’ll be reviewing performance, driving sales, improving operations, and helping shape the future of an exciting and expanding concept. This is your opportunity to run a site that feels less like a workplace and more like a destination.
What you'll be doing
- Oversee day‑to‑day bakery and retail operations with confidence and energy
- Deliver a seamless customer experience during busy trading periods
- Maintain exceptional food hygiene, health & safety, and cleanliness standards
- Manage stock control, ordering, supplier relationships, and waste management
- Monitor labour, sales, and operational KPIs
- Review P&L performance and identify opportunities to improve profitability
- Handle customer feedback professionally and proactively
- Continuously improve systems, service standards, and operational efficiency
- Work closely with marketing on launches, seasonal campaigns, and local activations
Building a team people love being part of
- Lead, coach, and inspire a high‑performing team
- Create a positive, supportive, and inclusive culture
- Deliver training that develops confidence, capability, and consistency
- Conduct regular 1:1s and support career progression
- Manage rotas, attendance, and performance processes
- Partner with head office on recruitment and onboarding
What we're looking for
Essential
- Food Hygiene Level 2 or 3
- Minimum 2 years’ experience in bakery, café, retail, or hospitality operations
- Strong leadership and team management experience
- Hands‑on management style with a proactive mindset
- Excellent customer service and communication skills
- Passion for hospitality, retail, and delivering exceptional experiences
Bonus points if you have
- Bakery or premium food retail experience
- Experience opening new sites or scaling operations
- Strong understanding of P&L management and KPIs
- Experience training and developing teams
- Commercial awareness and confidence driving sales performance
What's in it for you
- Consistent working pattern
- One weekend day off every week
- One full weekend off every month
- Monthly performance bonus + tips
- 28 days holiday
- Free food perks (the dangerous kind… the delicious kind)
- Genuine progression opportunities within a fast‑growing business
General Manager in City of Westminster employer: Olympus Recruitment
This Central London bakery offers a unique blend of exceptional products and outstanding service. Employees enjoy free food perks and a consistent working pattern, including one weekend day off every week. The team is dedicated to creating a positive and inclusive culture while driving business growth.
