Cafe General Manager
Location: On-site / Central London (Location TBC)
Salary: £38,000-£40,000 + tips and bonus
Job Type: Full-time, permanent
Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept?
We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands‑on environment, builds strong teams, and consistently delivers exceptional customer experiences.
This is an exciting opportunity to join a high‑growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast‑paced environment.
Cafe General Manager - The Role:
Cafe General Manager - Key Responsibilities:
Operations and Standards
- Oversee day‑to‑day café operations to ensure smooth service and excellent guest experience
- Maintain high food hygiene, safety, and cleanliness standards
- Manage stock ordering, suppliers, and cost control
- Lead quality control across food preparation and service
- Monitor sales, labour costs, and operational KPIs
- Review P&L reports and implement improvements to meet targets
- Respond to customer feedback and resolve complaints professionally
- Identify and implement process improvements to support growth
- Collaborate with marketing teams on local initiatives and promotions
Team Leadership and Development
- Lead, coach, and motivate a high‑performing café team
- Deliver training and development for new and existing employees
- Conduct regular one‑to‑one meetings and support career development planning
- Manage scheduling, absence processes, and performance management
- Lead recruitment and onboarding in partnership with head office
General Manager - Requirements:
Essential
- Food Hygiene Level 2 or 3
- Minimum one year kitchen or hospitality operations experience
- Proactive, hands‑on leadership approach
- Passion for food, hospitality, and customer service
Desirable
- Café or bakery experience
- Experience training and developing teams
- Confidence interpreting P&L reports
Benefits:
- Consistent working pattern with one weekend day off per week / one whole weekend off per month
- Monthly performance bonus and tips
- Free food perks
- Clear progression opportunities within a growing business
