At a Glance
- Tasks: Lead daily café operations and create an exceptional customer experience.
- Company: Join a vibrant, fast-growing café concept in Central London.
- Benefits: Enjoy competitive salary, tips, bonuses, and free food perks.
- Other info: Flexible working patterns and clear progression opportunities await you.
- Why this job: Make a real impact while developing your career in hospitality.
- Qualifications: Experience in hospitality and a passion for food and service.
The predicted salary is between 38000 - 40000 £ per year.
Location: On-site / Central London (Location TBC)
Salary: £38,000–£40,000 + tips and bonus
Job Type: Full-time, permanent
Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept? We are seeking an inspiring Cafe General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences.
This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment.
The Role:
As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture.
Key Responsibilities:
- Oversee day-to-day café operations to ensure smooth service and excellent guest experience
- Maintain high food hygiene, safety, and cleanliness standards
- Manage stock ordering, suppliers, and cost control
- Lead quality control across food preparation and service
- Monitor sales, labour costs, and operational KPIs
- Review P&L reports and implement improvements to meet targets
- Respond to customer feedback and resolve complaints professionally
- Identify and implement process improvements to support growth
- Collaborate with marketing teams on local initiatives and promotions
Team Leadership and Development:
- Lead, coach, and motivate a high-performing café team
- Deliver training and development for new and existing employees
- Conduct regular one-to-one meetings and support career development planning
- Manage scheduling, absence processes, and performance management
- Lead recruitment and onboarding in partnership with head office
Requirements:
Essential:
- Food Hygiene Level 2 or 3
- Minimum one year kitchen or hospitality operations experience
- Proactive, hands-on leadership approach
- Passion for food, hospitality, and customer service
Desirable:
- Café or bakery experience
- Experience training and developing teams
- Confidence interpreting P&L reports
Benefits:
- Consistent working pattern with one weekend day off per week / one whole weekend off per month
- Monthly performance bonus and tips
- Free food perks
- Clear progression opportunities within a growing business
If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting.
Cafe General Manager employer: Olympus Recruitment
Join a dynamic and rapidly expanding café concept in the heart of Central London, where your leadership will shape a vibrant team culture and enhance customer experiences. With a focus on employee growth, you will benefit from clear progression opportunities, a supportive work environment, and enticing perks such as free food and performance bonuses. This is not just a job; it's a chance to thrive in a hands-on role that values your passion for hospitality and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into cafés to chat with managers. You never know when a casual conversation might lead to your next big opportunity.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and hospitality shine through. Share stories about your experiences and how you've led teams in the past. Remember, they want someone who can inspire and motivate others!
✨Tip Number 3
Be proactive! If you see a café you love, don’t wait for them to post a job. Reach out directly and express your interest. A well-timed email can make all the difference and show that you're genuinely keen on joining their team.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through us means you’ll be in the loop for exciting opportunities in the café scene. Don’t miss out!
We think you need these skills to ace Cafe General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for food and customer service. We want to see how you can bring that energy to our café!
Tailor Your CV:Make sure your CV is tailored to the Cafe General Manager role. Highlight relevant experience in operations and team leadership. We’re looking for someone who can hit the ground running, so show us how your background fits the bill!
Be Authentic:Don’t be afraid to be yourself in your application. We value authenticity and want to know what makes you unique. Share your personal approach to leadership and how you create a positive workplace culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Olympus Recruitment
✨Know Your Café Inside Out
Before the interview, do your homework on the café's concept, menu, and values. Familiarise yourself with their customer service approach and any recent news or promotions. This shows genuine interest and helps you align your answers with their vision.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed teams in the past. Share specific examples of how you've motivated staff, handled conflicts, or improved team performance. This will demonstrate your hands-on leadership style that they’re looking for.
✨Prepare for Operational Questions
Expect questions about daily operations, stock management, and maintaining hygiene standards. Brush up on your knowledge of food safety regulations and be prepared to discuss how you would handle various operational challenges. This will highlight your readiness for the role.
✨Engage with Customer Experience Scenarios
Think of examples where you've turned a negative customer experience into a positive one. Be prepared to discuss how you would respond to feedback and resolve complaints. This will show your commitment to exceptional customer service, which is key for this role.
