Senior General Manager

Location: Poulton-le-Fylde

Salary: £40,000-£45,000 + Bonus Scheme

Are you an experienced senior operator who knows how to turn a busy site into a consistently brilliant one? We are recruiting a Senior General Manager for a well-established, high-volume hospitality business near Poulton-le-Fylde. This is a hands-on senior leadership role offering genuine influence across people, customer experience, commercial performance and operational standards. You will lead from the front, creating a positive and accountable culture while ensuring the site operates smoothly, safely and commercially. The successful candidate will enjoy being visible within the business, developing managers and team members, solving problems quickly and continually looking for ways to improve performance.

The Role:

• Take overall responsibility for the performance of the site.
• Build a high-performing team, maintain exceptional standards and ensure customers consistently receive an outstanding experience.
• Lead, motivate and develop the management team and wider site team.
• Drive operational performance against agreed targets and KPIs.
• Take ownership of sales, profitability, labour, stock, waste and the overall site budget.
• Maintain consistently high standards of service, presentation and quality.
• Review customer feedback, resolve complaints effectively and turn insight into practical improvements.
• Maximise capacity, bookings and customer flow without compromising the customer experience.
• Ensure robust compliance, due diligence, risk management and accurate administrative reporting.
• Complete regular operational, financial and standards audits, with clear follow-up actions.
• Manage recruitment, induction and onboarding while ensuring every team member receives effective training.
• Build a strong and accountable management team through regular communication, coaching and performance support.
• Work closely with senior leaders and central support teams to implement wider business initiatives.
• Identify opportunities to improve sales, customer satisfaction, team engagement and overall site performance.

What we’re looking for:

• Proven experience as a General Manager, Senior General Manager, Operations Manager or in a comparable senior leadership role.
• A background within a busy, high-volume hospitality, leisure or customer-facing environment.
• A confident, visible and inspiring leadership style.
• Strong commercial awareness and a solid understanding of sales, profit, labour and cost control.
• A successful track record of improving standards, developing teams and delivering measurable results.
• Excellent communication, organisation and problem-solving skills.
• The ability to work at pace and balance strategic priorities with hands-on operational leadership.
• A genuine passion for service and creating an experience that keeps customers coming back.

This is an excellent opportunity for a commercially minded and people-focused leader to take ownership of a prominent, fast-paced operation and make a visible impact. If you are ready to lead a substantial site, develop a talented team and drive exceptional performance, apply today to find out more.