At a Glance
- Tasks: Lead a high-performing team in a busy hospitality environment and drive operational excellence.
- Company: Established hospitality business with a focus on customer experience and team development.
- Benefits: Competitive salary, bonus scheme, and opportunities for personal growth.
- Other info: Dynamic role with significant influence and career advancement potential.
- Why this job: Make a real impact by enhancing customer experiences and leading a talented team.
- Qualifications: Proven leadership experience in high-volume hospitality or customer-facing roles.
The predicted salary is between 40000 - 45000 £ per year.
Senior General Manager
Location
Poulton-le-Fylde
Salary
Are you an experienced senior operator who knows how to turn a busy site into a consistently brilliant one?
We are recruiting a Senior General Manager for a well-established, high-volume hospitality business near Poulton-le-Fylde.
This is a hands-on senior leadership role offering genuine influence across people, customer experience, commercial performance and operational standards.
You will lead from the front, creating a positive and accountable culture while ensuring the site operates smoothly, safely and commercially.
The successful candidate will enjoy being visible within the business, developing managers and team members, solving problems quickly and continually looking for ways to improve performance.
Senior General Manager - The Role
As Senior General Manager, you will take overall responsibility for the performance of the site.
You will build a high-performing team, maintain exceptional standards and ensure customers consistently receive an outstanding experience.
Your responsibilities will include
- Leading, motivating and developing the management team and wider site team.
- Driving operational performance against agreed targets and KPIs.
- Taking ownership of sales, profitability, labour, stock, waste and the overall site budget.
- Maintaining consistently high standards of service, presentation and quality.
- Reviewing customer feedback, resolving complaints effectively and turning insight into practical improvements.
- Maximising capacity, bookings and customer flow without compromising the customer experience.
- Ensuring robust compliance, due diligence, risk management and accurate administrative reporting.
- Completing regular operational, financial and standards audits, with clear follow-up actions.
- Managing recruitment, induction and onboarding while ensuring every team member receives effective training.
- Building a strong and accountable management team through regular communication, coaching and performance support.
- Working closely with senior leaders and central support teams to implement wider business initiatives.
- Identifying opportunities to improve sales, customer satisfaction, team engagement and overall site performance.
Senior General Manager - What we’re looking for
- Proven experience as a General Manager, Senior General Manager, Operations Manager or in a comparable senior leadership role.
- A background within a busy, high-volume hospitality, leisure or customer-facing environment.
- A confident, visible and inspiring leadership style.
- Strong commercial awareness and a solid understanding of sales, profit, labour and cost control.
- A successful track record of improving standards, developing teams and delivering measurable results.
- Excellent communication, organisation and problem-solving skills.
- The ability to work at pace and balance strategic priorities with hands-on operational leadership.
- A genuine passion for service and creating an experience that keeps customers coming back.
This is an excellent opportunity for a commercially minded and people-focused leader to take ownership of a prominent, fast-paced operation and make a visible impact.
If you are ready to lead a substantial site, develop a talented team and drive exceptional performance, apply today to find out more.
Senior General Manager in Preston employer: Olympus Recruitment Ltd
Join a vibrant nursery in the heart of Greater London, where your leadership can truly make a difference. With a competitive salary of up to £45,000, a welcome bonus, and ample career development opportunities, you will thrive in a supportive and passionate team dedicated to nurturing children's growth. Experience a warm, well-resourced environment that encourages creativity and exploration, making every day magical for both children and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior General Manager in Preston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Olympus Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Olympus Recruitment Ltd
Don't be shy about reaching out to Olympus Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior General Manager in Preston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Olympus Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Olympus Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
