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- Tasks: Lead a vibrant café, ensuring exceptional service and team performance.
- Company: Join a fast-growing café concept in Central London.
- Benefits: Competitive salary, tips, bonuses, free food, and clear progression opportunities.
- Why this job: Make a real impact in a dynamic environment with no two days the same.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
- Other info: Enjoy a consistent working pattern and support for career development.
The predicted salary is between 32000 - 40000 £ per year.
Location: On-site / Central London (Location TBC)
Salary: £38,000–£40,000 + tips and bonus
Job Type: Full-time, permanent
Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept? We are seeking an inspiring Cafe/Bakery General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences.
This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment.
General Manager - The Role:
As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture.
General Manager - Key Responsibilities:
- Oversee day-to-day café operations to ensure smooth service and excellent guest experience
- Maintain high food hygiene, safety, and cleanliness standards
- Manage stock ordering, suppliers, and cost control
- Lead quality control across food preparation and service
- Monitor sales, labour costs, and operational KPIs
- Review P&L reports and implement improvements to meet targets
- Respond to customer feedback and resolve complaints professionally
- Identify and implement process improvements to support growth
- Collaborate with marketing teams on local initiatives and promotions
Team Leadership and Development:
- Lead, coach, and motivate a high-performing café team
- Deliver training and development for new and existing employees
- Conduct regular one-to-one meetings and support career development planning
- Manage scheduling, absence processes, and performance management
- Lead recruitment and onboarding in partnership with head office
General Manager - Requirements:
Essential:
- Food Hygiene Level 2 or 3
- Minimum one year kitchen or hospitality operations experience
- Proactive, hands-on leadership approach
- Passion for food, hospitality, and customer service
Desirable:
- Café or bakery experience
- Experience training and developing teams
- Confidence interpreting P&L reports
Benefits:
- Consistent working pattern with one weekend day off per week / one whole weekend off per month
- Monthly performance bonus and tips
- Free food perks
- Clear progression opportunities within a growing business
If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting.
General Manager in London employer: Olympus Recruitment Ltd
Contact Detail:
Olympus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Get social! Follow the companies you’re interested in on social media. Engage with their posts and show your passion for their brand. This can help you stand out when they’re looking for someone to lead their team.
✨Tip Number 3
Prepare for interviews by practising common questions specific to hospitality management. Think about how you’d handle operational challenges or improve team performance. We want you to shine and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our vibrant café culture!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see your enthusiasm for food and customer service, so share any relevant experiences that highlight your love for the industry.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your leadership experience, especially in fast-paced environments, and don’t forget to mention any specific achievements that demonstrate your ability to drive operational success.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Olympus Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the café's concept and values. Research their menu, customer reviews, and any recent news about the business. This shows your genuine interest and helps you tailor your answers to align with their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Be ready to share specific examples of how you've successfully led teams in the past. Discuss your hands-on methods and how you motivate staff to deliver exceptional service.
✨Prepare for Operational Questions
Expect questions about managing daily operations, stock control, and maintaining hygiene standards. Brush up on your knowledge of P&L reports and be prepared to discuss how you’ve used data to drive improvements in previous roles.
✨Engage with Customer Experience Scenarios
Think about how you would handle customer feedback or complaints. Prepare a couple of scenarios where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to customer satisfaction.