At a Glance
- Tasks: Lead and inspire a dynamic team in a high-volume hospitality environment.
- Company: Established hospitality business with a focus on customer experience.
- Benefits: Competitive salary, bonus scheme, and opportunities for professional growth.
- Other info: Join a vibrant team and enjoy a hands-on leadership role.
- Why this job: Make a real impact by driving performance and enhancing customer satisfaction.
- Qualifications: Proven leadership experience in hospitality or a similar role.
The predicted salary is between 40000 - 45000 £ per year.
We are recruiting a Senior General Manager for a well-established, high-volume hospitality business near Poulton-le-Fylde. This is a hands-on senior leadership role offering genuine influence across people, customer experience, commercial performance and operational standards.
The successful candidate will enjoy being visible within the business, developing managers and team members, solving problems quickly and continually looking for ways to improve performance.
Senior General Manager - The Role:
- Take overall responsibility for the performance of the site.
- Lead, motivate and develop the management team and wider site team.
- Drive operational performance against agreed targets and KPIs.
- Take ownership of sales, profitability, labour, stock, waste and the overall site budget.
- Maintain consistently high standards of service, presentation and quality.
- Review customer feedback, resolve complaints effectively and turn insight into practical improvements.
- Maximise capacity, bookings and customer flow without compromising the customer experience.
- Ensure robust compliance, due diligence, risk management and accurate administrative reporting.
- Complete regular operational, financial and standards audits, with clear follow-up actions.
- Manage recruitment, induction and onboarding while ensuring every team member receives effective training.
- Build a strong and accountable management team through regular communication, coaching and performance support.
- Identify opportunities to improve sales, customer satisfaction, team engagement and overall site performance.
Senior General Manager - What we’re looking for:
- Proven experience as a General Manager, Senior General Manager, Operations Manager or in a comparable senior leadership role.
- Strong commercial awareness and a solid understanding of sales, profit, labour and cost control.
If you are ready to lead a substantial site, develop a talented team and drive exceptional performance, apply today to find out more.
General Manager - Hospitality / Leisure employer: Olympus Recruitment Ltd
Join a dynamic and well-established hospitality business near Poulton-le-Fylde, where your leadership will directly influence team development and customer satisfaction. With a competitive salary and bonus scheme, we foster a culture of continuous improvement and operational excellence, providing ample opportunities for personal and professional growth. Experience a supportive environment that values visibility and hands-on management, making it an ideal place for those looking to make a meaningful impact in the hospitality sector.
