Contract & Data Management Specialist in Southend-on-Sea

Contract & Data Management Specialist

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Endoscopic Solutions | Fixed-term contract

Type of employment: Temporary help

Function: Administration

Location: Southend-on-Sea, England, United Kingdom

At Olympus, our commitment to customers doesn't end when a medical device is delivered. Ensuring equipment remains reliable, supported and ready when healthcare professionals need it is an essential part of the service we provide.

As a Contract & Data Management Specialist, you'll play an important role in supporting our customers throughout the lifecycle of their service and repair agreements, helping ensure they receive the right level of support when they need it.

You’ll take ownership of the administration and coordination of service contracts, from initial setup and renewals through to amendments, invoicing and terminations. Working closely with internal teams, you'll ensure contract information is accurate, processes run smoothly and our customers experience a seamless, professional service.

Please note before applying, this position is offered as a fixed for up to 2 years, contracted to 18.75 hours per week.

Your responsibilities

• Create, maintain, and update service contracts in ERP/CRM systems
  - Manage amendments, renewals, and terminations in alignment with business rules
  - Ensure contractual entitlements (coverage, response times, pricing) are correctly reflected in systems
  - Execute invoicing of service contracts accurately and timely
  - Communicate with customers regarding coverage, contract details, and invoicing questions
  - Maintain and continuously improve data quality (customer master, installed base, equipment records)
• We're looking for someone who enjoys keeping things organised, takes pride in getting the details right, and understands the importance of delivering a great customer experience. Ideally, you'll bring:
  - Relevant experience: around 2–3 years' experience in contract administration, data management, customer operations or a similar role
  - An eye for detail: you take pride in accuracy and understand how getting the small things right makes a big difference
  - Strong organisational skills: you're comfortable juggling different tasks, meeting deadlines and keeping processes running smoothly
  - Confidence with systems: you're comfortable working with digital tools, including CRM or ERP systems, and have strong working knowledge of Microsoft Excel
  - A collaborative approach: you enjoy working with colleagues across different teams to solve problems and deliver a positive customer experience
  - A proactive attitude: you're someone who takes ownership, spots opportunities to improve processes and isn't afraid to ask questions
• Patient Focus - We put patients at the heart of everything
  - Integrity - We do the right thing
  - Innovation - We look for new ways to make things better
  - Impact - We take accountability and get things done
  - Empathy - We care for one another and work together
• In addition to a competitive salary, you will receive a generous annual leave entitlement
• You will be eligible to receive private medical cover
• Comprehensive company pension scheme
• You will receive an annual health check with BUPA, funded by us
• Employee Assistance Program to support your health, mental and emotional-wellbeing
• At our HQ, we have a subsidised staff restaurant and free parking
• Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers

Further information:

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

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