Quality Control Team Lead in Southend-on-Sea

As a Quality Control Team Lead working in our Medical Repair Service (MRS) Centre, you will play a key role in safeguarding the quality, safety, and efficiency of the repair services we provide to our customers and their patients. Leading a team of skilled inspectors, you will be responsible for championing our core values, ensuring they are reflected in every action, decision and interaction within your team.

Your Responsibilities

• Safety
  • Responsible for ensuring your team work in a safe and healthy environment, that they are compliant with the relevant health, safety and environment procedures including PPE and waste disposal.
  • Promote a culture where Accidents, Near Misses, Potential Near Misses are reported, prioritising corrective actions and escalation where required.
  • Ensure that Risk Assessments are carried out, reviewed and are up-to-date.
• Delivery
  • Ensure that customer satisfaction is met by delivering the committed repair duration turnaround targets.
  • Effective management of staff utilisation and capacity planning, including holiday and absence.
  • Drive continuous improvement and ensure that all team members are operating at the required performance levels by using data to analyse Quality, Delivery and Cost.
  • Addressing performance issues through expectation setting, feedback, coaching, and support.
• Quality
  • Ensure quality standards are met throughout the repair process.
• Personal and Team Development
  • Ensure that the team is engaged in the business objectives.
  • Resolve first line people management topics e.g. return to work meetings, attendance meetings, undertaking informal and formal investigation meetings, undertaking appraisals and performance improvement plans (PIPs), referrals to Occupational Health.
  • Continued development of self, to ensure that identified training needs are met and exceeded.

Who are we looking for?

• Strong technical understanding and hands‑on operational experience.
• Confident in managing challenging situations with balance and professionalism.
• Solid computer literacy, including document creation, spreadsheets, email and diary management.
• Previous management training.
• Knowledge of continuous improvement tools.

Additional Requirements

• Ability to carry out manual handling tasks where required.
• Comfortable with periods of prolonged sitting or standing, and routine PC use.
• Willingness to work occasional unsociable hours, when business need arises.

Please note, the nature of medical device repairs means our team are required to work on‑site. Please consider this requirement before applying.

What does Olympus offer you?

• In addition to a competitive salary, you will receive a generous annual leave entitlement starting at 26 days + bank holidays.
• You will be eligible to receive private medical cover from day one of your employment.
• In addition, you will receive an annual health check with BUPA, funded by us.
• Comprehensive company pension scheme.
• Employee Assistance Program to support your health, mental and emotional‑wellbeing.
• At our HQ, we have a subsidised staff restaurant and free parking.
• Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers, enhanced parental leave, and so much more!

Your inclusive employment awaits! We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.