Your Responsibilities
- As an FSCA Coordinator, your role will be based at our UK HQ in Southend-on-Sea and you will work closely with the Senior Manager of Quality Systems, Commercial Quality & Patient Safety. You will have exposure to field corrective actions, and you will have the opportunity to work with stakeholders across the region. Along with data management, as a coordinator you will also have the opportunity to learn how field corrective actions are managed and have visibility of our communication with the relevant competent authorities.
Organisational Responsibilities
- Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
- Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
- Maintain accurate records and databases relating to Field Safety Corrective Actions (FSCAs).
- Support the preparation and distribution of Field Safety Notices (FSNs) and related communications.
- Assist with tracking customer acknowledgements and corrective action responses
- Update spreadsheets and databases to ensure information remains accurate and up to date.
- Produce routine reports on FSCA activities and response rates.
- Support the monitoring of shipping holds and assist with maintaining tracking logs.
- Escalate overdue actions or data discrepancies to the Senior Manager where required.
- Carry out other administrative or coordination duties to support the Quality team
Your qualification
- GCSE (or equivalent) English and Mathematics (essential).
- Previous administration, coordination or customer service experience desirable.
- Experience using Microsoft Office, particularly Excel and Outlook.
- Experience in a regulated environment is advantageous but not essential, as full training will be provided.
- Strong organisational skills
- Excellent communication skills
- Able to take initiative
- Comfortable using Microsoft excel, PowerPoint and data management systems is essential.
Your competencies
- Patient Focus - We put patients at the heart of everything
- Integrity - We do the right thing
- Innovation - We look for new ways to make things better
- Impact - We take accountability and get things done
- Empathy - We care for one another and work together
Your Benefits
- In addition to a competitive salary, you will receive a generous annual leave entitlement
- You will be eligible to receive private medical cover
- Comprehensive company pension scheme
- You will receive an annual health check with BUPA, funded by us
- Employee Assistance Program to support your health, mental and emotional-wellbeing
- At our HQ, we have a subsidised staff restaurant and free parking
- Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further Information
We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.
FSCA Co-Ordinator in Southend-on-Sea employer: Olympus Corporation
Olympus Corporation is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits like private medical cover and annual health checks, and a commitment to fostering strong stakeholder relationships, employees are empowered to thrive in their roles while making a meaningful impact in the healthcare sector.
