Field Service Quality Engineer in London

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Responsibilities
Steer the Field Service organisation to be more effective, efficient, compliant and customer focused
Implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives
Ownership of Field Service NC and CAPA processes
Review and approval of all Field Service process and technical documentation
Lead in Problem Solving and Continual Improvement activities
Support Business Improvement Team and cost‑reduction processes
Lead audit preparation and be the subject matter expert for Field Service during ISO and TSGG audits
Provide regular updates during Field Service leadership meetings
Qualifications
Highly motivated, proactive and enthusiastic; able to work with minimum supervision and meet deadlines and budgets
Knowledge of ISO 13485/9001 standards (preferable)
Ability to present information in a structured and balanced manner
Lean Six Sigma Green Belt (preferable)
Excellent communication skills with the ability to work with and present to senior stakeholders
Strong numerical and analytical capability to understand underlying behavioural trends and measure results
Proficient in standard applications to process, obtain, and combine information
Ability to work as part of a cross‑divisional team
Competencies
Patient Focus – We put patients at the heart of everything
Integrity – We do the right thing
Innovation – We look for new ways to make things better
Impact – We take accountability and get things done
Empathy – We care for one another and work together
Benefits
Competitive salary with generous annual leave entitlement
Private medical cover
Comprehensive company pension scheme
Annual health check with BUPA, funded by us
Employee Assistance Program for health, mental, and emotional wellbeing
Subsidised staff restaurant and free parking at HQ
Discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further Information
We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.
We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industry
Medical Equipment Manufacturing
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