Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clinical customers by providing training and building strong relationships.
- Company: Join a leading medical equipment company dedicated to patient care.
- Benefits: Competitive salary, company car, private medical cover, and wellness perks.
- Why this job: Make a real difference in healthcare while advancing your career.
- Qualifications: Strong relationship-building skills and a full UK driving licence required.
- Other info: Flexible travel opportunities and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Clinical Customer Support Manager, you will be the first point of contact for our clinical customers, helping them through various situations which could ultimately affect the day‑to‑day running of their department, and services offered to the patient. These situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope. Through doing so effectively, you will be helping ensure the delivery of vital medical procedures continue wherever possible. You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required.
Your key responsibilities:
- Account Management
- Regularly visit all customers on your territory, building relationships based on trust and rapport, and provide ongoing customer support.
- Working closely with your in‑field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships.
- Data Analysis
- Analyse repair trends to provide bespoke support, aimed at reducing repairs.
- Carry out on‑site customer audits of equipment and processes.
- Training and Education
- Deliver exciting and engaging training sessions to groups (4 to 10 is the norm), using various methods such as group activities, hands‑on sessions, games, formal presentations and quizzes.
- Provide end‑user training and installation support for our wide range of Endoscopic and Decontamination Equipment.
Who we are looking for:
- You can demonstrate a proven track record of building and maintaining strong customer relationships.
- You have a professional attitude, with an eagerness to learn.
- You possess a full driving license permitting you to drive in the UK — this is essential.
- You will be comfortable working within a hospital theatre / procedure / decontamination environment.
- You are able to present information, in a structured and balanced way, to diverse audiences.
With this role being field‑based in nature, travel is a key element of your role. You will need to be prepared to be flexible to attend to customer needs as required, such as working later or visiting on weekends.
What Olympus offers you:
- The opportunity to advance your career.
- Competitive annual salary and performance‑related bonus incentive.
- You will receive a company car or monthly car cash allowance — it’s your choice.
- Private medical cover with BUPA.
- Automatic enrollment in our life assurance scheme.
- Employee Assistance Program to support your health, mental and emotional‑well‑being.
- Two days of volunteering leave per year, for you to donate to causes close to your heart.
- Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers, eye care and dental care, enhanced parental leave, and more!
Your future inclusive workplace awaits: We value the diversity of individuals, perspectives, and lifestyles, and prioritize inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service and Training
Industries: Medical Equipment Manufacturing, Hospitals and Health Care, and Hospitals
Clinical Customer Support Manager in Glasgow employer: Olympus Corporation
Contact Detail:
Olympus Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Customer Support Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and medical equipment sectors. Attend local events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for Clinical Customer Support roles and practice your responses. Think about how your experience aligns with the job description and be ready to share specific examples.
✨Tip Number 3
Show off your training skills! If you get the chance, demonstrate your ability to educate and engage others during interviews. Bring along any materials or presentations you've created to showcase your training style.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your customer relationship skills and adaptability in your application.
We think you need these skills to ace Clinical Customer Support Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Customer Support Manager role. Highlight your experience in building customer relationships and any relevant training or education skills that match what we're looking for.
Showcase Your Experience: When detailing your work history, focus on specific examples where you've successfully supported customers or delivered training. We want to see how you've made a difference in previous roles, especially in a clinical or healthcare setting.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build rapport with our customers, so a friendly tone in your application can go a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Olympus Corporation
✨Know Your Stuff
Make sure you understand the ins and outs of endoscope care and maintenance. Brush up on common issues and solutions, as well as the training methods you might use. This will show that you're not just familiar with the equipment but also ready to educate others.
✨Build Rapport
Since this role is all about customer relationships, practice how you'll connect with your interviewers. Think of ways to demonstrate your ability to build trust and rapport, perhaps by sharing past experiences where you successfully managed customer relationships.
✨Show Flexibility
Be prepared to discuss your willingness to travel and adapt to customer needs. Highlight any previous roles where you had to be flexible with your schedule or work environment, especially in a healthcare setting.
✨Engage with Training Techniques
Since delivering training sessions is a key part of the job, come prepared with examples of how you've engaged audiences in the past. Whether it’s through hands-on activities or interactive presentations, showing your creativity in training will set you apart.
