Clinical Customer Support Manager

As a Clinical Customer Support Manager , you will be the first point of contact for our clinical customers, helping them through various situations which could ultimately affect the day‑to‑day running of their department, and services offered to the patient. These situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope. Through doing so effectively, you will be helping ensure the delivery of vital medical procedures continue wherever possible. You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required. Your key responsibilities: Account Management Regularly visit all customers on your territory, building relationships based on trust and rapport, and provide ongoing customer support Working closely with your in‑field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships Data Analysis Analyse repair trends to provide bespoke support, aimed at reducing repairs Carry out on‑site customer audits of equipment and processes Training and Education Deliver exciting and engaging training sessions to groups (4 to 10 is the norm), using various methods such as group activities, hands‑on sessions, games, formal presentations and quizzes Provide end‑user training and installation support for our wide range of Endoscopic and Decontamination Equipment Who we are looking for: You can demonstrate a proven track record of building and maintaining strong customer relationships You have a professional attitude, with an eagerness to learn You possess a full driving license permitting you to drive in the UK — this is essential You will be comfortable working within a hospital theatre / procedure / decontamination environment You are able to present information, in a structured and balanced way, to diverse audiences With this role being field‑based in nature, travel is a key element of your role. You will need to be prepared to be flexible to attend to customer needs as required, such as working later or visiting on weekends. What Olympus offers you: The opportunity to advance your career Competitive annual salary and performance‑related bonus incentive You will receive a company car or monthly car cash allowance — it’s your choice Private medical cover with BUPA Automatic enrollment in our life assurance scheme Employee Assistance Program to support your health, mental and emotional‑well‑being Two days of volunteering leave per year, for you to donate to causes close to your heart Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers, eye care and dental care, enhanced parental leave, and more! Your future inclusive workplace awaits: We value the diversity of individuals, perspectives, and lifestyles, and prioritize inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Seniority level Associate Employment type Full‑time Job function Customer Service and Training Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Hospitals #J-18808-Ljbffr