At a Glance
- Tasks: Support clinical customers by providing training and building strong relationships.
- Company: Join a leading medical equipment company dedicated to patient care.
- Benefits: Competitive salary, performance bonuses, company car, and private medical cover.
- Other info: Flexible travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference in healthcare while advancing your career.
- Qualifications: Strong relationship-building skills and a professional attitude required.
The predicted salary is between 40500 - 49500 £ per year.
As a Clinical Customer Support Manager, you will be the first point of contact for our clinical customers, helping them through various situations which could ultimately affect the day‑to‑day running of their department and services offered to the patient. These situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope. Through doing so effectively, you will be helping ensure the delivery of vital medical procedures continue wherever possible. You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required.
Your key responsibilities:
- Account Management
- Regularly visit all customers on your territory, building relationships based on trust and rapport, and provide ongoing customer support.
- Working closely with your in‑field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships.
- Data Analysis
- Analyse repair trends to provide bespoke support, aimed at reducing repairs.
- Carry out on‑site customer audits of equipment and processes.
- Training and Education
- Deliver exciting and engaging training sessions to groups (4 to 10 is the norm), using various methods such as group activities, hands‑on sessions, games, formal presentations and quizzes.
- Provide end‑user training and installation support for our wide range of Endoscopic and Decontamination Equipment.
Who we are looking for:
- You can demonstrate a proven track record of building and maintaining strong customer relationships.
- You have a professional attitude, with an eagerness to learn.
- You possess a full driving license permitting you to drive in the UK — this is essential.
- You will be comfortable working within a hospital theatre / procedure / decontamination environment.
- You are able to present information, in a structured and balanced way, to diverse audiences.
With this role being field‑based in nature, travel is a key element of your role. You will need to be prepared to be flexible to attend to customer needs as required, such as working later or visiting on weekends.
What Olympus offers you:
- The opportunity to advance your career.
- Competitive annual salary and performance‑related bonus incentive.
- You will receive a company car or monthly car cash allowance — it’s your choice.
- Private medical cover with BUPA.
- Automatic enrollment in our life assurance scheme.
- Employee Assistance Program to support your health, mental and emotional‑well‑being.
- Two days of volunteering leave per year, for you to donate to causes close to your heart.
- Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers, eye care and dental care, enhanced parental leave, and more!
Your future inclusive workplace awaits: We value the diversity of individuals, perspectives, and lifestyles, and prioritize inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Clinical Customer Support Manager in Glasgow employer: Olympus Corporation
As a leading medical equipment provider, we pride ourselves on fostering a supportive and dynamic work environment in Glasgow. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to build meaningful relationships with clinical customers. With competitive salaries, private medical cover, and flexible benefits like a company car or cash allowance, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Customer Support Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Olympus Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Olympus Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clinical Customer Support Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Olympus Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Olympus Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Olympus Corporation!
How to prepare for a job interview at Olympus Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
