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- Tasks: Help customers book amazing holidays and create unforgettable travel experiences.
- Company: Join Olympic Holidays, a leading independent tour operator with 60 years of expertise.
- Benefits: Enjoy flexible hours, uncapped commission, and a vibrant team atmosphere.
- Other info: Opportunities to specialise in areas like weddings and group travel.
- Why this job: Be part of a passionate team and inspire others to explore beautiful destinations.
- Qualifications: Great communication skills and a love for travel are essential.
The predicted salary is between 25000 - 35000 £ per year.
Olympic Holidays is the award-winning leading independent tour operator and has been established for 60 years. We are known for being a specialist operator providing high-quality holidays to Greece and Cyprus, although our portfolio of destinations covers a wide range of other short and long-haul destinations such as Turkey, Malta, Croatia, Spain, Portugal, Gambia and Goa. We pride ourselves on our commitment to quality, service and value.
We are looking for bubbly, highly motivated and ambitious individuals to join the Olympic Family. You will be taking calls from the public and travel agents, selling holidays to beautiful parts of the world.
Duties and Responsibilities:- You will be responsible for building package holidays from quote to booking stage (including flights, accommodation, transfers) including bespoke island-hopping itineraries using our in-house reservations system.
- Servicing both direct customers and travel agents.
- Ensuring the correct business rules are applied according to the type of booking.
- Liaise with external suppliers for additional inventory / special requests.
- Have exceptional customer service when answering telephone calls and email enquiries, with a confident and professional manner.
- Completion of related administration work related to bookings ensuring all information is passed to the relevant departments and suppliers.
- Excellent time management and multitasking skills to manage inbound calls, emails and chasing quotes.
- Dependent upon aptitude, possibility of specialising in various reservations fields, i.e. Weddings, Group Travel etc.
- Occasionally assisting other departments when required.
- Excellent judgement and decision-making skills.
- Knowledge of overseas geographical regions.
- Ability to influence, inspire and lead to achieve objectives.
- Creativity and imagination.
- Excellent communication skills, with the ability to express a message clearly and persuasively.
- Strong team player.
- Ability to develop strong working relationships and gain trust and respect throughout the company.
- Ability to work flexible working hours.
- Consistently delivers against targets.
- Ability to negotiate and manage relationships.
- Positive approach and attitude.
- Proven ability to use initiative.
- Good knowledge of computers and MS Office.
Hours of Work: 37.5-hour week, but flexibility to work evenings, weekends and Bank holidays required (time off in lieu as appropriate).
Salary to be discussed at interview, based in UK office. Uncapped commission.
Reservations Consultant in London employer: Olympic Weddings
Contact Detail:
Olympic Weddings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Olympic Holidays, their destinations, and their values. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls from customers and travel agents, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and selling holidays.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment of a Reservations Consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Olympic Family. Good luck!
We think you need these skills to ace Reservations Consultant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for travel and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or travel that showcase your skills in building holiday packages and managing bookings.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Olympic Weddings
✨Know Your Destinations
Familiarise yourself with the destinations Olympic Holidays covers, especially Greece and Cyprus. Being able to discuss these locations confidently will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this role heavily relies on strong communication and relationship-building skills.
✨Practice Multitasking Scenarios
Since the job involves managing calls, emails, and bookings simultaneously, practice handling multiple tasks during mock interviews. This will demonstrate your time management skills and ability to stay organised under pressure.
✨Be Ready to Discuss Teamwork
Olympic Holidays values strong team players, so come prepared with examples of how you've successfully worked in a team. Highlight your ability to build relationships and collaborate effectively with colleagues to achieve common goals.