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- Tasks: Join our team as a Patient Service Rep, handling scheduling, patient communication, and insurance verification.
- Company: Olympic Sports & Spine is dedicated to quality care and a supportive work environment.
- Benefits: Enjoy a fun workplace, training opportunities, and a full-time schedule with weekends off.
- Why this job: Be part of a caring team that values your contributions and fosters personal growth.
- Qualifications: High school diploma or equivalent with two years of relevant experience preferred.
- Other info: We celebrate diversity and are committed to equal opportunity for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Olympic Sports & Spine (OSS) seeks a full-time proactive customer service-driven PSR to join our Puyallup South Hill clinic. The schedule is Monday – Friday, from 9:00 am – 6:00 pm.
At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support.
SUMMARY OF DUTIES:
Process all activity related to OSS\’s patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.
JOB RESPONSIBILITIES:
- Manage all aspects of high-volume patient scheduling.
- Collect necessary information from patients for treatment and billing purposes.
- Verify insurance and obtain necessary authorizations if required.
- Fax appropriate paperwork to referral sources.
- Scan documents into the patient\’s account.
- Build and maintain all patient charts.
- Collect any money owed from patients, balance all money nightly, and print reports.
- Maintain statistical log sheets daily to include all follow-ups.
- Pull charts for the next day\’s appointments and make reminder calls.
- Work on the patient issue listing and task list daily to resolve all issues.
- Communicate with OSS staff through Outlook email.
- Communicate closely with billing and treating staff to resolve all patient matters.
- Open and sort mail daily.
- Perform other related duties as required.
- Participate in educational activities and attend monthly staff meetings.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Knowledge of insurance and the verification process.
- Knowledge of computer programs.
- Knowledge of business office procedures.
- Ability to operate a computer, scanner, fax/copy, and basic office equipment.
- Ability to operate a multi-line telephone system.
- Effective oral and written communication with patients, staff, insurers, and referral sources.
- Ability to read, understand, and follow oral and written instructions.
- Must be well organized, detail-oriented, and able to prioritize tasks.
Education/Experience:
High School graduation or equivalent AND two years of experience in an appropriately related position OR Equivalent education/experience.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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Patient Service Rep. employer: Olympic Sports & Spine
Contact Detail:
Olympic Sports & Spine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Rep.
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Service Representative. Understanding the nuances of patient scheduling, insurance verification, and communication with referral sources will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you successfully resolved issues or improved patient satisfaction, as these stories can demonstrate your proactive approach.
✨Tip Number 3
Research Olympic Sports & Spine and their commitment to quality care. Being able to discuss their values and how they align with your own during the interview can make a positive impression on the hiring team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company culture. Inquiring about training opportunities or team dynamics can show that you're genuinely interested in being part of their supportive environment.
We think you need these skills to ace Patient Service Rep.
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Service Rep position at Olympic Sports & Spine. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, patient scheduling, and insurance verification. Use specific examples from your past roles that demonstrate your ability to manage high-volume tasks and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality customer service in a healthcare setting. Mention why you are interested in working at OSS and how your skills align with their commitment to patient care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Patient Service Rep role.
How to prepare for a job interview at Olympic Sports & Spine
✨Show Your Customer Service Skills
As a Patient Service Rep, you'll be the first point of contact for patients. Highlight your previous customer service experience and share specific examples of how you've handled difficult situations or provided exceptional service.
✨Familiarise Yourself with Insurance Processes
Understanding insurance verification is crucial for this role. Brush up on common insurance terms and processes so you can confidently discuss them during the interview.
✨Demonstrate Organisational Skills
This position requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks, prioritise effectively, and maintain attention to detail in a busy environment.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the clinic's operations, team dynamics, and training opportunities. This will demonstrate your enthusiasm and proactive attitude.
