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- Tasks: Welcome guests, manage reservations, and ensure a fantastic stay experience.
- Company: Join Olympia Hospitality, a community-focused organisation dedicated to employee well-being and growth.
- Benefits: Enjoy health coverage, 401K plans, paid time off, and exclusive hotel discounts.
- Why this job: Be part of a supportive team that values collaboration, integrity, and personal development.
- Qualifications: No specific experience required; just a passion for customer service and a positive attitude.
- Other info: This is a physically active role with opportunities for career advancement.
Join to apply for the Guest Service Representative role at Olympia Hospitality
2 weeks ago Be among the first 25 applicants
Join to apply for the Guest Service Representative role at Olympia Hospitality
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality and the John Carver Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Part time hours – $16 per hour
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s How We Show Our Commitment
- Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
- Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
- Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
- Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
- Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we\’re here to help you thrive personally and professionally.
- Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
- Greet guests upon arrival and ensure a smooth check-in process.
- Provide information about the hotel\’s amenities, services, and local attractions.
- Respond promptly to guest inquiries via phone, email, or in person.
- Handle reservations, cancellations, and modifications accurately and efficiently.
- Process payments and maintain accurate records of guest transactions.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Coordinate with other departments to fulfill guest requests and preferences.
- Maintain a clean and organized front desk area.
- Assist with luggage handling and transportation arrangements as needed.
- Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
- Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
- Provide exceptional customer service to enhance the overall guest experience.
- Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
- Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
- Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
- This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Job function
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Industries
Hospitality
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Guest Service Representative employer: Olympia Hospitality
Contact Detail:
Olympia Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Representative
✨Tip Number 1
Familiarise yourself with the specific amenities and services offered by Olympia Hospitality. This knowledge will not only help you answer guest inquiries effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Focus on handling difficult situations, as this will prepare you for addressing guest concerns and resolving issues promptly.
✨Tip Number 3
Network with current or former employees of Olympia Hospitality to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry. Being knowledgeable about current practices can help you engage in meaningful conversations during interviews and show your commitment to continuous improvement.
We think you need these skills to ace Guest Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the responsibilities of a Guest Service Representative. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent customer service. Mention specific examples of how you've handled guest inquiries or resolved issues in the past.
Showcase Your Soft Skills: In your application, emphasise your communication skills, ability to work under pressure, and attention to detail. These are crucial for a role that involves direct interaction with guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Olympia Hospitality
✨Showcase Your Customer Service Skills
As a Guest Service Representative, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or enhanced their experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with the Company
Research Olympia Hospitality and understand their values and culture. Be ready to discuss how your personal values align with theirs, especially regarding continuous improvement and teamwork. This shows your genuine interest in being part of their community.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing reservations, and working under pressure. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress in smart casual attire that reflects the hospitality industry. Also, ensure you arrive on time for your interview, as punctuality is a key aspect of professionalism in this role.
