At a Glance
- Tasks: Coordinate maintenance requests and ensure efficient service delivery for clients.
- Company: Oltec Group, a leading facilities management provider in the UK.
- Benefits: £24,800 salary, full-time role, training, and a supportive team environment.
- Other info: Opportunity for career development in a dynamic work environment.
- Why this job: Join a growing company and make a real difference in facilities management.
- Qualifications: Strong communication, organisation skills, and a positive attitude required.
The predicted salary is between 24800 - 24800 £ per year.
Oltec Group is a nationwide facilities management provider delivering a range of property services across the UK, including planned and reactive maintenance, mechanical and electrical services, security, cleaning and fit-out. Due to continued growth, we are looking to recruit additional Helpdesk Coordinators to join our busy Facilities Management Helpdesk team in Wigan.
The Role
As a Helpdesk Coordinator, you will be one of the main points of contact for our clients, engineers and subcontractors, ensuring maintenance requests are dealt with professionally, efficiently and within the required timescales. This is a fast-paced role requiring excellent communication, organisation and customer-service skills.
Your responsibilities will include:
- Receiving and logging reactive maintenance requests from clients.
- Allocating jobs to our nationwide network of engineers and approved subcontractors.
- Monitoring jobs from initial instruction through to completion.
- Ensuring urgent and emergency works are prioritised and escalated appropriately.
- Liaising with clients and providing regular progress updates.
- Obtaining updates, photographs, reports and completion information from engineers.
- Monitoring service levels and ensuring jobs are completed within agreed timescales.
- Updating our helpdesk and facilities management systems accurately.
- Assisting with quotations and arranging follow-on works where required.
- Working closely with our operational and management teams.
- Maintaining a professional and helpful approach when dealing with clients, suppliers and colleagues.
About You
We are looking for someone who is organised, confident and comfortable working in a busy environment where priorities can change quickly. The successful candidate should have:
- Excellent telephone and communication skills.
- Good organisational skills and attention to detail.
- Confidence dealing with clients, engineers and subcontractors.
- Good computer and administrative skills.
- The ability to prioritise multiple jobs and meet deadlines.
- A professional and positive attitude.
- The ability to work effectively as part of a team.
Previous experience within a facilities management, maintenance, property, construction or service helpdesk environment would be advantageous, although training will be provided for the right candidate.
What We Offer
£24,800 per annum
Permanant, full-time position
Training and development
Supportive team environment
Opportunity to develop within a growing nationwide facilities management business
Company benefits package
Read more in Wigan employer: Oltec Group
Oltec Group is an exceptional employer, offering a dynamic and supportive work environment in Wigan for Helpdesk Coordinators. With a focus on employee growth and development, we provide comprehensive training and a benefits package that enhances job satisfaction. Join our dedicated team and be part of a nationwide facilities management provider that values professionalism and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oltec Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oltec Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oltec Group:Your cover letter is your chance to shine! Tell us why you want to work at Oltec Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oltec Group!
How to prepare for a job interview at Oltec Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
