At a Glance
- Tasks: Help customers with queries and issues while ensuring a fantastic experience.
- Company: Join DFYNE, a vibrant community focused on teamwork and customer care.
- Benefits: Enjoy unlimited holidays, casual dress, and a free on-site gym.
- Other info: Flexible hours and a supportive work family await you!
- Why this job: Be part of a growing team where your voice matters and creativity is encouraged.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24514 - 29962 £ per year.
Role: Customer Care Advisor
Location: DFYNE HQ, 1 Forrest Gate, Uddingston, G71 5PG
Work Location: Onsite
About You:
Would you love to be part of an amazing community of customers and work family? Do you love being a team player and helping find the answers? Most importantly, do you love getting things done? Looking to be an integral part of an amazing team, have your voice heard, and feel like you belong? DFYNE may be the perfect place for you.
About DFYNE:
A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel. So why don’t you have a look and see what we’re all about for yourself at www.dfyne.com.
About the Role - DFYNE Your Career:
You’ll be working closely with our fantastic team to help respond to any customer related queries, issues, and communication in general – aiming for smiles all round! For this role, you'll have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries. At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the ins and outs of delivering top tier customer care.
The position is a full-time post of 40 hours per week, worked 9am to 5pm, on Mondays to Fridays (some flexibility would be required to cover holidays and any sickness).
Attitude:
- Trustworthy
- Proactive and efficient
- Calm under pressure
- Reliable and responsive
Key Responsibilities:
- Ensuring all customer queries are answered in a timely manner.
- Skilled in handling customer interactions across all channels, from social media, email and beyond.
- Guaranteeing all tasks are completed on time.
- Communicating with different departments to keep knowledge consistently updated.
- Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers.
- Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience.
Skills:
- Good communication skills
- Organisational skills
- Ability & willingness to learn
- Proactive in your approach to resolving issues
Experience Needed:
Absolutely none. We don’t hire only on experience.
So, what’s in it for you?
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge; high reward culture.
What will aid a successful application with DFYNE:
- A Tailored Cover letter
Additional pay:
- Bonus scheme
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Unlimited paid holidays
- Free on-site gym
Schedule:
Monday to Friday, 9-5
Ability to commute/relocate:
Uddingston, G71 5PW: reliably commute or plan to relocate before starting work (preferred)
Job Type: Full-time, Permanent
Equality and diversity monitoring:
DFYNE wants to meet the aims and commitments set out in our equality policy. This includes not discriminating under the Equality Act 2010.
Customer Care Advisor employer: OLR Holdings trading as DFYNE
At DFYNE, we pride ourselves on fostering a dynamic and supportive work culture where every team member's voice is valued. As an IT Administrator, you'll not only take ownership of critical IT operations but also enjoy unique benefits like unlimited paid holidays, flexitime, and a free on-site gym, all while being part of a rapidly growing company that prioritises employee growth and development. Join us in Uddingston, where your contributions will directly impact our success and innovation.
Contact Details:
OLR Holdings trading as DFYNE Recruitment Team
