Olo, a leading SaaS platform for restaurant digital ordering, is seeking a Sr. Customer Support Specialist. This remote UK role focuses on resolving complex tickets, mentoring teammates, and collaborating with Product and Engineering to improve support processes.
You will diagnose technical issues, respond to inquiries via phone and ticketing, and help maintain high CSAT and SLA performance while working across shifts to support customers seven days a week.
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Senior Remote Support Specialist (UK) — Technical Troubleshooter employer: Olo
Olo is an exceptional employer, offering a dynamic work culture that prioritises flexibility and innovation, particularly for the Software Engineer II role in Belfast. With a strong focus on employee growth, Olo provides opportunities to work with cutting-edge technologies and a supportive team environment, ensuring that every engineer can thrive while contributing to meaningful projects that enhance the restaurant industry.
