Olo is a leading SaaS platform for restaurant technology, offering remote UK work. We seek a Sr. Customer Support Specialist to handle escalated tickets, mentor peers, and drive CSAT, SLAs, and support quality.
You’ll diagnose technical issues, collaborate with Product/Engineering, and contribute to knowledge bases. Applicants should have 2+ years managing complex customer problems, proficiency with Zendesk/JIRA, and strong communication.
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Senior Remote Support Specialist (UK) — Complex Tickets employer: Olo
Olo is an exceptional employer, offering a dynamic work culture that prioritises flexibility and innovation, particularly for the Software Engineer II role in Belfast. With a strong focus on employee growth, Olo provides opportunities to work with cutting-edge technologies and a supportive team environment, ensuring that every engineer can thrive while contributing to meaningful projects that enhance the restaurant industry.
