Software Engineer - Engage in Belfast

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

As a Software Engineer on an Engage team, you will architect, develop, scale, and monitor solutions, improvements, and services across our Olo Engage product suite. Our software products help our brands harness guest data across their tech stack to boost retention, reduce acquisition costs, and do more with less. We handle restaurant event data in the scale of billions of events per month.

We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is off-limits. You will work with a passionate team dedicated to delivering amazing products using modern technologies.

While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI.

• Design and implement scalable, high‑quality components and services that align with team and company goals.
• Contribute to technical decision‑making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance.
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions.
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution.
• Take a proactive approach to support, digging into issues to identify root causes and developing long‑term, proactive solutions to prevent recurrence.
• Document and share knowledge effectively to elevate the team’s technical expertise.
• Champion best practices in software development, agile methodologies, and continuous improvement.

• 3+ years on‑the‑job development experience.
• Experience with: Node.js, Vue.js, Typescript, Postgres, Elasticsearch, Redis, Microservices, distributed messaging systems, Kubernetes, Helm, CI/CD, etc.
• Experience with architecting and developing end‑to‑end flows in a distributed/microservices application architecture.
• Experience writing unit tests and testable code.
• Bias for working in a highly collaborative team environment.
• Empathy for customer needs and excellent communication of your understanding.

About Olo: Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular.