At a Glance
- Tasks: Support customer projects, engage proactively, and drive positive outcomes through effective communication.
- Company: Join Olleco, a leader in recycling and renewable energy, making a real difference.
- Benefits: Enjoy a competitive salary, bonuses, pension, medical plan, and 22 days holiday.
- Other info: Dynamic, supportive environment with opportunities for growth and development.
- Why this job: Be part of a team that impacts climate change while developing your career.
- Qualifications: Experience in customer service or project coordination with strong communication skills.
The predicted salary is between 27497 - 27497 £ per year.
Wakefield, West Yorkshire
£27,497.64 basic per annum (up to £4k bonus plus uncapped commission structure)
Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
We are recruiting for an office based Project Customer Service Advisor to join a friendly, focused and supportive team. Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The Project Customer Service Advisor plays a key role in supporting companywide customer initiatives and projects while ensuring a high level of service. The role focuses on proactive customer engagement, identifying opportunities for additional orders, managing at-risk accounts, troubleshooting, and driving positive customer outcomes through effective communication and project coordination.
A little bit about the role:
- This is a phone-based customer service role taking inbound and making outbound calls.
- Most of the work is computer based with lots of communication and collaboration with colleagues.
- Support and deliver customer focused projects across the business to improve service, retention and customer satisfaction.
- Identify and manage at-risk customer accounts, proactively engaging with customers to resolve issues and retain business.
- Conduct customer gain conversations to understand needs, strengthen relationships, and promote relevant products or services.
- Identify opportunities to secure additional orders and revenue through proactive customer engagement.
- Track, monitor, and report on project progress and customer outcomes.
- Maintain accurate records of customer interactions, project updates, and opportunities within company systems.
- Provide insights and feedback to improve customer processes, service delivery, and project outcomes.
- Support continuous improvement initiatives that enhance the overall customer experience.
What we are looking for:
- Previous experience in customer service, account support, sales or project coordination.
- Strong communication and relationship building skills.
- Flexible and adaptable approach to handling multiple projects or priorities simultaneously.
- Proactive mindset with a focus on customer retention and growth opportunities.
- Problem solving ability with a strong business acumen for decision making.
- Good organisational and administrative skills.
Key Behaviour:
- Health & Safety champion.
- Customer focused and solution orientated.
- Proactive and commercially aware.
- Strong team collaboration.
- Detail orientated and organised.
- Resilient and confident when handling challenging customer situations.
With over 1,000 colleagues in multiple sites nationwide, Olleco offers stability and opportunity for developing your future career. Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Customer Service Advisor - Projects in Wakefield employer: Olleco
Olleco is an exceptional employer located in Wakefield, West Yorkshire, offering a supportive and collaborative work culture that prioritises employee growth and development. With competitive benefits including a generous bonus structure, enhanced leave policies, and a commitment to sustainability, employees are empowered to make a meaningful impact in the recycling and renewable energy sector while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Projects in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Olleco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Olleco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Projects in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Olleco:Your cover letter is your chance to shine! Tell us why you want to work at Olleco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Olleco!
How to prepare for a job interview at Olleco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
