At a Glance
- Tasks: Deliver top-notch customer service and resolve queries efficiently.
- Company: Join Olleco, a leader in sustainable solutions for the food industry.
- Benefits: Competitive salary, pension, medical cash plan, life assurance, and 22 days holiday.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a positive environmental impact while growing your career in renewables.
- Qualifications: 2 years in customer service; CRM knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
Olleco are looking for a Customer Service Advisor to join our Total Resource Management division. This is an amazing opportunity to join our progressive renewables company, grow your career and make a positive environmental impact. Olleco serves the UK’s food and hospitality industries, delivering circular economy solutions and helping our customers to operate more sustainably. Our Total Resource Management division encompasses all recyclable and residual waste streams giving a holistic view of the environmental impact of our customers. Join the sustainability movement.
You will be joining a team of over 1000 colleagues in multiple sites nationwide, serving over 50,000 customers. Working in a diverse and inclusive environment you will be fundamental in contributing to our Customer First and Health & Safety culture.
Why join us?
- You’ll have the opportunity to personally make a difference and deliver more benefits to the environment.
- We’re growing – which gives you the fantastic career opportunity to grow with us.
- We will develop your career and we pride ourselves on promoting from within.
What we expect of each other:
- That each of us act like owners of this growing business.
- We collaborate to enable the business to be the best it can be – especially when it comes to safety and wellbeing!
A little bit about the role and responsibilities:
- Build strong rapport with our customers by consistently delivering excellent customer service.
- Respond to and resolve customer queries in a timely, professional and commercially conscious manner.
- Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved.
- Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders.
- Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future.
- Complete weekly administration of customer accounts including data entry and invoice queries.
- Build strong internal and external relationships.
- Support the TRM senior management team.
Required skills, experience and personal attributes:
- 2 years’ experience working within a customer service environment.
- Knowledge of the Waste Management Industry is preferred but not essential.
- Familiar with CRM systems.
- Attention to process and detail.
- Problem solving mentality.
- Ability to keep to strict deadlines.
- Sound Microsoft Office skills particularly Excel, Word, and Outlook.
- Strong communication skills.
- Excellent administration and organisational skills.
- GCSE English & Maths or equivalent.
To apply for the role of Customer Service Advisor, please apply via the button shown.
TRM Customer Service Advisor employer: Olleco
Olleco is an exceptional employer, offering a competitive salary and a comprehensive benefits package including pension, medical cash plan, and life assurance. With a strong commitment to sustainability and employee development, you will thrive in a diverse and inclusive environment where your contributions directly impact the circular economy. Join us in Blisworth and take advantage of our growth opportunities while making a meaningful difference in the renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land TRM Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Olleco and their Total Resource Management division. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in making a positive environmental impact.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different customer queries or issues. Being able to demonstrate your problem-solving skills and a customer-first mentality during the interview will set you apart from the competition.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work there, which can give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the sustainability movement.
We think you need these skills to ace TRM Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant knowledge of the waste management industry to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about sustainability and how you can contribute to our Customer First culture. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with proactive solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Olleco.
How to prepare for a job interview at Olleco
✨Know Your Stuff
Before the interview, make sure you understand Olleco's mission and values, especially their focus on sustainability and customer service. Familiarise yourself with the Total Resource Management division and how it impacts the environment. This will show your genuine interest in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your previous customer service roles that highlight your problem-solving skills and ability to build rapport with customers. Think about times when you resolved issues quickly or improved a process, as these are key aspects of the job.
✨Be Data Savvy
Since the role involves maintaining accurate data for customer interactions, brush up on your CRM system knowledge and Microsoft Office skills, particularly Excel. Be ready to discuss how you've used these tools in past roles to enhance customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the TRM division is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
