At a Glance
- Tasks: Deliver top-notch customer service and resolve queries efficiently.
- Company: Join Olleco, a leader in the waste management industry.
- Benefits: Enjoy a supportive work environment with career growth opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference by helping customers and solving problems.
- Qualifications: 2 years in customer service and familiarity with CRM systems preferred.
The predicted salary is between 29000 - 32000 £ per year.
Build strong rapport with our customers by consistently delivering excellent customer service. Respond to and resolve customer queries in a timely, professional and commercially conscious manner. Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved. Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders. Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future. Complete weekly administration of customer accounts including data entry and invoice queries. Build strong internal and external relationships. Support the TRM senior management team.
Qualifications:
- 2 years’ experience working within a customer service environment.
- Knowledge of the Waste Management Industry is preferred but not essential.
- Familiar with CRM systems.
- Attention to process and detail.
- Problem solving mentality.
- Ability to keep to strict deadlines.
- Sound Microsoft Office skills particularly Excel, Word, and Outlook.
- Strong communication skills.
- Excellent administration and organisational skills.
- GCSE English & Maths or equivalent.
Additional Information:
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Proactive Customer Service Advisor (CRM Maestro) employer: Olleco
Olleco in Erith is an exceptional employer, offering a competitive salary of £48,818 per annum along with a range of benefits including enhanced family leave and wellbeing support. Our work culture prioritises teamwork and continuous learning, allowing you to grow professionally while contributing to meaningful environmental initiatives. Join us to be part of a supportive team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Proactive Customer Service Advisor (CRM Maestro)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Olleco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Olleco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Proactive Customer Service Advisor (CRM Maestro)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Olleco:Your cover letter is your chance to shine! Tell us why you want to work at Olleco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Olleco!
How to prepare for a job interview at Olleco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
