Group Customer Support Advisor in Northampton

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future. Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for a Group Customer Support Advisor to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellent performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with local, community-based depots which seek to give back to those communities every chance we get. Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Group Customer Support Advisor based in our Blisworth Offices, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

Why join us?

• You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment.
• We’re growing and so will you be able to develop your own career.
• We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within.
• Help us achieve even more amazing things.

What do we expect of each other?

• That each of us act like owners of this growing business.
• We collaborate to enable us to be the best we can be – especially when it comes to safety and wellbeing!
• We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas.
• Focus on the things that matter and approach every situation proactively and with agility.

A little bit more about the role:

• Delivering excellent customer service, working as part of a small team responsible for group customer contract management and reporting.
• Provide support for account managers and depot teams as well as other internal departments.
• Customer Service Admin – handle collection and delivery requests via email and resolve service issues and respond to information requests.
• Inbox Management – manage multiple mailboxes, adapting to changing priorities as needed.
• Order Processing - Process orders for fresh oil delivery and waste oil collection.
• Account Creation – Set up new customer accounts in various internal systems.
• Report Distribution - Distribute monthly collection reports to customers for the rebate purposes on waste cooking oil.
• Professional Communication - Communicating with internal and external customers in a professional manner by email, telephone, Teams and in person.
• Complaint handling – Ensure all complaints are identified and logged correctly and take all necessary actions to prevent recurrence.
• Clear Communication – Maintain high standards for responsive, clear and courteous communication with all internal and external customers and colleagues.
• Credit Control – Work with Olleco Finance to ensure new accounts have correct legal entity details and all steps to link sites to the correct group and EDI system are followed.
• Collaborative Working – Understand wider business objectives, liaising with all levels of Olleco management and staff to support growth and customer service excellence.
• Personal development – Take responsibility for skill and knowledge development by participating in team meetings, staying familiar with company systems, seeking performance improvement opportunities and participating in company training activities.
• Flexible Responsibilities – Occasionally undertake reasonable responsibilities, tasks and duties not outlined in the job description as required.

Interested? What are we looking for?

As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward. We will be looking for:

• Excellent telephone manner.
• Proven experience in an administrative environment.
• Relevant work experience, including telesales, customer service or other customer-facing roles.
• Demonstrable ability to work well under pressure.
• Effective management of changing and conflicting priorities.
• Strong communication skills.
• Ability to understand and follow processes.
• Attention to detail.
• Proficiency in using computer systems.
• Experience in customer services.
• Understanding or experience of hospitality, food service, UCO collection, food waste collection or related industry.

To apply for the role of Group Customer Support Advisor, please apply via the button shown.