At a Glance
- Tasks: Deliver amazing customer service and support our mission in recycling and renewable energy.
- Company: Join Olleco, a friendly team making a difference in climate change.
- Benefits: Enjoy competitive salary, enhanced family leave, and wellbeing support.
- Other info: Dynamic office environment with a focus on teamwork and community support.
- Why this job: Be part of a company that values your growth and offers career development opportunities.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
The predicted salary is between 27000 - 28000 £ per year.
12 month fixed term contract
Liverpool - Office based position
£27,497.64 basic per annum
Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do. Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The role includes:
- This is a phone-based customer service role taking inbound and making outbound calls.
- Most of the work is computer based with lots of communication and collaboration with colleagues.
- You’ll be delivering amazing customer service by building rapport with our customers.
- There will be opportunities to grow the business and earn commission through the acquisition of new customers.
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
- You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers.
What we are looking for:
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential.
- Previous experience of working on computer and phone systems.
- The ability to follow and understand a set process.
- Good written and verbal communication skills.
- Ability to work in a busy office environment.
- GCSEs in English and Maths at grade C /4 or equivalent.
What do we offer?
- Working Hours, Monday - Friday 08:30 am - 5.00 pm.
- We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
- Family leave – enhanced maternity and paternity pay.
- Wellbeing support – free access to our Employee Assistance Programme.
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
- Colleague networks – a range of forums and schemes that support social events and the local community.
- Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
- And Much More!
To apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Customer Service Advisor (12 month maternity cover) in Liverpool employer: Olleco
Olleco is an exceptional employer located in Liverpool, offering a supportive and friendly work environment where employees are encouraged to thrive. With a strong focus on employee growth, nearly 80% of our managers have been promoted from within, and we provide comprehensive benefits including enhanced family leave, wellbeing support, and opportunities for continuous learning. Join us in making a meaningful impact in the recycling and renewable energy sector while enjoying a fulfilling career with a company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (12 month maternity cover) in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Olleco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Olleco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (12 month maternity cover) in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Olleco.
How to prepare for a job interview at Olleco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Olleco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Olleco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
