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- Tasks: Deliver amazing customer service and build rapport with customers.
- Company: Join Olleco, a leader in recycling and renewable energy.
- Benefits: Earn a competitive salary plus bonuses, with great perks like healthcare and holidays.
- Why this job: Make a real impact in the fight against climate change while developing your career.
- Qualifications: Customer service experience preferred, but enthusiasm and communication skills are key.
- Other info: Be part of a supportive team in a dynamic office environment.
The predicted salary is between 10000 - 11000 £ per year.
Overview
Customer Service Advisor (16 hours per week)
Liverpool, Merseyside
£10,566.40 basic per annum (up to £4k bonus plus uncapped commission structure) – Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)
We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team. The working days are Monday and Tuesdays, 8.30 am to 5.00 pm.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
As a Customer Service Advisor at our Liverpool depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Responsibilities
- You’ll be delivering amazing customer service by building rapport with our customers
- There will be opportunities to grow the business and earn commission through the acquisition of new customers
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
- You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
- You’ll be developing existing customer relationships while actively canvassing and prospecting for new business opportunities
Qualifications
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent
With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.
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Customer Service Advisor (part time) employer: Olleco
Contact Detail:
Olleco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (part time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Olleco and their mission in the recycling and renewable energy sector. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've built rapport or resolved issues creatively. Being able to share these stories will demonstrate your ability to deliver amazing customer service.
✨Tip Number 3
Be ready to discuss how you can contribute to the team. Since you'll be working closely with the operations team, think about how you can help make their service more efficient while keeping customers happy. Show us your proactive side!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Olleco team. We can't wait to hear from you!
We think you need these skills to ace Customer Service Advisor (part time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service or sales, and show us how you can build rapport with customers.
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application reflects that. Use clear language and a friendly tone to demonstrate your ability to connect with customers.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've creatively resolved issues in previous roles. This will show us you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Olleco
✨Know the Company
Before your interview, take some time to research Olleco and its mission in the recycling and renewable energy sector. Understanding their values and how they impact climate change will help you connect your answers to their goals during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you delivered excellent customer service or resolved issues creatively. This will demonstrate your ability to build rapport and manage customer accounts effectively, which is crucial for the role.
✨Practice Communication
Since good written and verbal communication skills are essential, practice answering common interview questions out loud. You could even ask a friend to conduct a mock interview with you, focusing on clarity and confidence in your responses.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.